Sales Associate

1 week ago

Fortitude Valley, Queensland, Australia Pottery Barn Full time

About the Role:

We are seeking a highly skilled and motivated Sales Associate to join our team at Pottery Barn. As a Sales Associate, you will be responsible for delivering exceptional customer service and creating a unique shopping experience for our clients.

Key Responsibilities:

  • Provide sincere, friendly, and energetic customer service by exemplifying excellent customer service standards.
  • Warmly welcome our customers and assist them with special services including gift wrap, gift registry, locating merchandise, special orders, back orders, deliveries, and furniture orders.
  • Efficiently and accurately perform register transactions (sales, returns, and exchanges).
  • Maintain and demonstrate knowledge of our products, features, and benefits, current sales, and promotions.
  • Utilize effective selling techniques to build multiple sales and increase productivity.
  • Achieve established sales and contest goals.
  • Assist in implementation and maintenance of visual merchandise presentation, signage, and lighting.
  • Uphold store and stockroom maintenance and cleanliness standards.
  • Perform other duties as assigned by management.
  • Comply with all Company policies and procedures.

Requirements:

  • Have retail sales experience, ideally in specialty retail and/or homewares, with a strong clientele ability.
  • Have a passion for homewares and/or food.
  • Have the ability to connect with customers through service and selling.
  • Love to sell and are driven to meet and exceed targets.
  • Succeed in a team environment but can work independently and manage your own time.
  • Enjoy engaging with customers, discovering their story, style, and lifestyle to connect them to the right products.
  • Have the confidence and passion to anticipate customer needs and problem-solve.
  • Are most successful when provided with clearly defined sales goals and metrics.
  • Have effective communication, organization, and leadership skills.

Physical Requirements:

  • Ability to be mobile in the store and back of house areas, including standing for long periods.
  • Able to climb ladders and use other equipment in line with safety standards.
  • Ability to lift and mobilize medium to large items, up to 30 kg, while utilizing appropriate equipment and safety techniques.

About Us:

We are a successful, fast-growing, data-driven company with an entrepreneurial vibe. We offer competitive salaries and a generous discount on all Pottery Barn brands. We love to promote internally and offer many development opportunities through training, coaching, and cross-brand and cross-function career moves. We are passionate about where we've come from, but we're pushing forward, redefining retail for the next generation. We live and breathe client experience. We have a smart, experienced leadership team that are open to fresh ideas. We believe in autonomy and reward you for taking initiative. We get to be creative daily, and we have fun.

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