Senior Business Relationship Manager

5 days ago

Adelaide, South Australia beBeeDelivery Full time $138,741 - $164,563
Job Opportunity: Account Delivery Manager

This role has been designed as onsite with an expectation that you will primarily work from a professional office setting.

Main Responsibilities:
  • Develops and fosters senior management relationships with the customer to drive business growth.
  • Owns customer operational relationship, ensuring exceptional customer satisfaction through effective communication and delivery.
  • Understands customer needs at local, country, region, and global levels to analyze delivery requirements and contribute to strategic business planning.
  • Develops strategies and processes with the customer in areas such as performance metrics and measurement, escalation change management, and communication.
  • Principle contact for operational and tactical issues representing delivery of all services to the customer, managing customer expectations through performance metrics and reporting, escalation management, and communication plans.
  • Owns expense and cost target commitments for all service delivery requirements, developing, implementing, and monitoring expense controls.
  • Ability to effectively and proactively manage risk for medium to high-risk projects.
  • Hires, leads, and provides managerial and technical expertise to cross-functional teams including third-party vendors to ensure performance goals are met for all in-scope services across all towers, identifying and analyzing gaps to develop and implement corrective action plans.
  • Develops and leads AST and all delivery organizations to timely and cost-effective delivery of SLA requirements, identifying and recommending optimization while managing scope, resources, and coordination.
  • Develops and manages account service delivery plans, contributing to strategic account planning.
  • Consults in pre-sales and change order negotiations, representing and approving delivery capability and cost solutions.

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