Retail Customer Service Lead

4 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $100,000 - $120,000
About the Role

As a key member of our organisation, you will be responsible for leading and improving customer service across various retail sites.

Main Responsibilities:
  • Design and implement strategies to enhance site and leadership team engagement on customer service.
  • Owning the development and delivery of business change programs to drive improved customer service.
  • Taking ownership of measuring and engaging customer service metrics and results.
  • Creating a network of experts to champion customer service focus teams and deliver the customer service strategy.
  • Planning for continuous improvement in how we measure service.
  • Leading product knowledge learning across sites.
About You

You will need an experienced background in customer service or a similar setting with exposure to Learning & Development across diverse teams. You will also have demonstrated experience in designing, managing, and leading process and systems improvement work.

We are looking for someone with strong organisational and time management skills to effectively network across all areas of the business.

You will also need:

  • Change management experience within a retail setting.
  • A strong track record of developing and implementing strategic plans that deliver exceptional results.
  • The ability to analyse and interpret complex data and financial reporting to present simple and meaningful insights.

  • Leading Retail Customer Service Role

    6 days ago

    Melbourne, Victoria, Australia beBeeRetail Full time $60,000 - $85,000

    Customer Service Manager OpportunityWe are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Manager.The successful candidate will have the opportunity to work with a talented team, driving sales, profit and productivity, while creating a warm and genuine customer service experience.The role involves:Driving...

  • Customer Service Team Lead

    6 days ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $90,000 - $120,000

    Job Title: Customer Service Team Leader RetailAre you a customer-focused leader with experience in retail environments?This role involves leading a team of customer service representatives to deliver exceptional support to clients.Key Responsibilities:Manage a team to achieve excellent customer satisfaction and loyalty.Process customer orders efficiently and...

  • Casual Customer Service Representative

    2 days ago

    Melbourne, Victoria, Australia Cgl - Retail Services Full time

    **CGL - Retail Services** is the retail marketing division of the Clemenger Group. With our two market-leading brands, **Creative Activation** and **Clemenger Field Marketing**, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing.**Creative Activation** are the...

  • Men'S Lead Full Time Retail Assistant

    2 days ago

    Melbourne, Victoria, Australia Retail Prodigy Group Full time

    Our goal is to be Distinctive, Authentic and Connected in everything we do and to create the Ultimate Customer Experience with everyone we meet_Due to the continuous success and growth of our team, we have a number of exciting opportunities to join our team as a **Men's Lead** **Full Time **Retail Assistant **for our **NIKE **store in **Melbourne...

  • Customer Service Team Lead

    5 days ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000

    Job Overview:The Customer Service Manager plays a pivotal role in leading Retail teams to achieve sales growth by delivering exceptional customer service. This position requires championing business strategies, managing day-to-day operations, and driving revenue.Key Responsibilities:Lead the team's daily activities to drive financial performanceOptimise...

  • Customer Experience Champion

    1 week ago

    Melbourne, Victoria, Australia beBee Customer Full time $36,000

    Drive ConnectionsAt Optus, we're more than just a telco – we're a team of passionate and supportive people defining the future of service excellence, one extraordinary customer experience at a time.Our strong team embraces a 'yes' mindset, helping Australians enjoy closer friendships, stronger teams, deeper partnerships, and bigger breakthroughs.We foster...

  • Retail: Customer Service

    19 hours ago

    Melbourne, Victoria, Australia Telstra Full time

    Employment TypePermanentClosing Date9 Oct 2025 11:59pmJob TitleTelstra Retail: Customer Service & Sales ConsultantJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service.You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach...

  • Retail: Customer Service

    18 hours ago

    Melbourne, Victoria, Australia Telstra Full time

    Employment TypePermanentClosing Date9 Oct 2025 11:59pmJob TitleTelstra Retail: Customer Service & Sales ConsultantJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service.You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach...

  • Retail Customer Service Specialist

    6 days ago

    Melbourne, Victoria, Australia beBeeTeamwork Full time $55,000 - $70,000

    About the PositionWe are seeking a dedicated Retail Team Member to join our retail team in Charlton. As a key member of our retail team, you will be responsible for delivering exceptional customer service and supporting store operations.Main ResponsibilitiesContribute to efficient store operations through effective merchandising, inventory management, and...

  • Retail Customer Service Associate

    6 days ago

    Melbourne, Victoria, Australia beBeeCustomer Part time $51,520 - $68,252

    About UsWe are a leading Australian retailer with a strong presence in Victoria and NSW, offering quality products and exceptional customer service.Our Cafe 24-7 brand serves fresh food and barista-made coffee throughout the day and night.We prioritize top-notch customer service in a fast-paced retail environment.Key Responsibilities:Provide excellent...