Casual Customer Service Representative

4 hours ago

Melbourne, Victoria, Australia Cgl - Retail Services Full time

**CGL - Retail Services** is the retail marketing division of the Clemenger Group. With our two market-leading brands,
**Creative Activation** and
**Clemenger Field Marketing**, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing.

**Creative Activation** are the number one retail partner in Australia and New Zealand for Merchandisers, Sales Teams, Brand Ambassadors, Mystery Shoppers and Auditors.

**About the Opportunity**

We are searching for a confident and energetic casual Customer Service Representative to join our Customer Experience team based in our Melbourne Office.

You will be joining a close knit team that support and work closely where there is never a dull moment.

The role is offering 20 - 30 hours per week Mon - Sun with some rostered weekend work and an hourly rate of $29.68 per hour.

**Roles and Responsibilities**:

- Day to day management of Mystery Shopping and Auditing Jobs nationally
- Assigning/allocating Mystery Shopping and Auditing jobs based on strict predefined parameters to ensure quality and 100% completion within client deadlines
- Managing field team enquiries in relation to mystery shops and system troubleshooting.

**Essential criteria**:

- Must be able to work under pressure with tight deadlines
- Outgoing and energetic personality that connects immediately with people
- Resilient and persistent with a positive attitude
- Strong communication skills, both written and verbal
- Basic to intermediate Excel skills
- Previous experience in retail or in a call centre or ordering systems environment is desired
- Must be willing to work occasional weekends

**Interested, or know somebody that is?

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