Manager Customer Experience

Manager Customer Experience & CommunicationsAdd expected salary to your profile for insightsNew, full-time fixed term position until 2030A dynamic and inclusive team cultureThe chance to shape how we connect with our communitySalary range commencing at $155,000About usThe City of Unley is a vibrant and dynamic local council that provides a range of valued and diverse services to the surrounding community.
Based on the city fringe, less than 4 kilometres from the Adelaide CBD, we engage with our community across local business initiatives, community events, arts, environmental sustainability, community services and volunteering programs.We are passionate leaders in many fields, and we exist to enable a better life for our community.We are committed to creating a connected, progressive and resilient City that embraces new ideas, prioritises sustainability, and enhances quality of life.
With our newly endorsed Community Plan responding to climate change, we will support a growing population and enhance the wellbeing and prosperity of our community.About the roleLead the way in shaping how we connect and deliver exceptional customer experiences - strategically, authentically and with purpose.In this influential role you'll guide the strategic direction of our customer and community-facing services, including our communication and engagement function, ensuring the way we work is aligned with the aspiration of the City of Unley's Community Plan Toward 2050.You will drive continuous improvement and innovation across your teams, ensuring our services are inclusive, accessible, future-focused and responsive to the evolving needs of our community.
You'll also play a vital role in enhancing our brand and organisational reputation through impactful engagement and clear, consistent communication.About youAs a member of the Senior Leadership Team, you are focussed on delivering outstanding community and customer outcomes through strategic leadership and expert communication.
You have a background in leading diverse teams and portfolios, with a proven ability to shape and deliver strategic communication initiatives that connect, inspire, and engage.
You understand the power of storytelling and messaging to drive alignment, build trust, and influences outcomes across the organisation and community.To succeed in this role, you will:Provide strong leadership to the unit, fostering a culture that is outcomes-focused, responsive to community and customer needs, and builds people capability to deliver high-impact customer and community outcomes.Plan, lead, and manage programs, services, and initiatives that bring the vision of the Community Plan Toward 2050 and Organisational Plan (in development) to life.Provide quality advice and strategic insight to Council and the Executive Leadership Team on key areas including City, Council and organisation reputation, customer experience, community engagement, community safety and wellbeing, and emerging customer trends.Champion continuous improvement, innovation, and service excellence across customer experience, communications & marketing, community engagement, community safety, community support and wellbeing and customer service delivery models ensuring services remain accessible, forward-thinking, and attuned to evolving community and organisation needs.Work collaboratively with external partners, other councils, and internal teams to drive strategic planning and innovation, maximising opportunities to enhance the services we provide and the experience of our customers.Ensure services are compliant with legislative, policy, and funding frameworks, while consistently delivering meaningful and measurable outcomes for the community.The Unley Employee ExperienceWe recognise, the need to create an environment that enables our people to thrive and provide innovative and outstanding services to our community.
We are flexible, supportive, and inclusive and encourage professional development.
Some of our outstanding conditions of employment and benefits are designed to attract and retain the best people.
As a member of our team, you will benefit from:supportive, flexible work environmentcompetitive salary and conditionsongoing support for your development and further educationcomplimentary access to Journey Insurance and Income Protection Fundholistic health and wellbeing programsMore informationAll enquiries and applications will remain private and confidential.
Position specific enquiries can be directed to Vanessa Godden, General Manager Community and Organisational Development at (emailprotected) or on 8273 8781 .
Applications should include a Cover Letter and Resume expressing the skills, experience, and qualities you can bring to this position.Pre-employment requirements:The position is subject to satisfactorily meeting the following employment requirements:General Employment Probity CheckWorking with Children Check (WWCC)Aged Care Sector employment checkEveryone Belongs at UnleyAs part of our commitment to creating a diverse and inclusive workplace, this role is open to candidates seeking workplace flexibility.
We invite candidates of all ages and culturally diverse backgrounds including people living with a disability and First Nations People to apply.We are committed to making reasonable adjustments to provide a positive, barrier free recruitment process and a supportive workplace.
Please refer to the Manager's contact details above for any support you need along the way.Salary match Number of applicants Skills matchThe City of Unley is located approximately 1.5km directly south of Adelaide CBD.
The City's economy is underpinned by 5 Mainstreet Precincts: Unley Road, King William Road, Goodwood Road, Fullarton Road and Glen Osmond Road.
These Precincts provide essential goods and services, meeting places and attractions for visitors.
They are the home to approximately 1,200 businesses, of which many are unique, independent operators.Community ProfileThe City of Unley Profile outlines the main population demographics for the City of Unley and also considers the implications of social trends.
Analysing the City of Unley's population character assists the Council to understand social needs and opportunities to better service the community and ensure informed decision making.Source: This is an extract from the company's own website.The City of Unley is located approximately 1.5km directly south of Adelaide CBD.
The City's economy is underpinned by 5 Mainstreet Precincts: Unley Road, King William Road, Goodwood Road, Fullarton Road and Glen Osmond Road.
These Precincts provide essential goods and services, meeting places and attractions for visitors.
They are the home to approximately 1,200 businesses, of which many are unique, independent operators.Community ProfileThe City of Unley Profile outlines the main population demographics for the City of Unley and also considers the implications of social trends.
Analysing the City of Unley's population character assists the Council to understand social needs and opportunities to better service the community and ensure informed decision making.Source: This is an extract from the company's own website.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.What can I earn as a Customer Experience Manager
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