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Professional Customer Solutions
3 weeks ago
We are seeking an experienced Customer Solutions Specialist to provide tailored payment solutions that will assist customers through their individual circumstances to achieve a positive financial outcome.
Key Responsibilities:
- Ensuring appropriate solutions are reached for our delinquent accounts.
- Providing timely and accurate responses to our customers according to service level agreements and regulation.
- Employing empathy in your approach to manage relationships.
- Providing solution-based customer service while adhering to regulatory requirements.
About You:
- Good understanding of collections and contact centre systems and processes.
- Excellent verbal and written communication skills.
- Strong customer service ethic.
- Ability to remain calm under pressure and be a problem solver.
- Deliver high quality work while maintaining turnaround times.
- A team player mindset who will contribute to the existing positive team culture.
Our Culture:
- Can Do: We think outside the box to achieve extraordinary outcomes.
- Balanced: We craft win-win outcomes that are both human and profitable.
- Real: We keep it honest and respect everyone, building genuine connections.
We offer a values-driven environment with a leadership team that inspires success and a culture that rewards excellence. Enjoy working with a diverse team that is passionate about delivering exceptional results.
