Customer Service Solutions Quality Assurance Expert

7 days ago

City of Parramatta Council, Australia beBeeAssessment Full time $80,000 - $100,000
Job Role Overview

The Quality Assurance Specialist position is pivotal in ensuring the quality and compliance of customer service solutions.

This role involves conducting thorough quality checks to identify areas for improvement, process gaps, and potential risks. The successful candidate will utilize their expertise to provide accurate and detailed reviews of customer interactions.

  • Quality Assessment: Conduct in-depth quality checks to pinpoint areas for enhancement.
  • Reporting: Share quality assurance results with leaders and provide insights on opportunities for growth.
  • Analysis: Review outcomes to determine areas for improvement in Customer Service and solutions.
  • Process Improvement: Identify red flags and suggest enhancements for processes and procedures.
About You

We're seeking an individual with strong communication skills and experience working in a contact-centre environment.

  • Communication: Excellent written and interpersonal skills to boost team performance.
  • Analytical Skills: Strong analytical and technical abilities to provide constructive feedback.
  • Knowledge: Familiarity with AML, Privacy Act, and NCCP regulations.
  • Experience: Previous experience in a QA specialist role is essential.

Our core values drive our success:

  • Collaborative Approach: We harness teamwork to achieve exceptional results.
  • Balance: We craft win-win outcomes that are both human and profitable.
  • Honesty: We keep it real and respect everyone, building genuine connections.

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