Restaurant Operations Manager

6 days ago

Shire Of Capel, Australia Hungry Jack's® Pty Ltd Full time
About the Role

This is a permanent full-time position that requires the holder to maintain a Food Safety Supervisor Certificate and/or Serv Safe Certification.

Key Responsibilities
  • Provide Safety Leadership: Manage day-to-day operations with a focus on safe work practices that are compliant with local legislation and Hungry Jack's standards.
  • Lead the Restaurant Safety Committee: Utilise this team to spread the safety message across the restaurant.
  • Manage Employee, Guest, and Contractor Incidents: Manage employee, guest, and contractor incidents and injuries and the employee Return to Work process in such a way that the employee is keen to get back to work in a safe and timely manner.
  • Ensure Safety and Security Procedures: Ensure safety and security procedures are enforced.
  • Create a Guest Obsessed Culture: Interview, hire, train, and supervise your team to deliver exceptional guest service on every occasion, demonstrating a 'guest obsession'.
  • Evaluate Employee Performance: Evaluate employee performance, promotions, disciplinary discussions, and resolve employee grievances appropriate to your role.
  • Ensure Guest Satisfaction: Ensure that guests receive prompt service and quality food.
  • Execute the National Marketing Plan: Execute the National Marketing Plan to ensure our guests receive a consistent experience on every visit (correct pricing, marketing material displayed correctly).
  • Respond to Guest Inquiries: Respond to guests' inquiries and feedback about goods and services and provide appropriate corrective actions or escalation to ensure guest satisfaction with response.
  • Own National Incentive Programs: Own (at a restaurant level) National incentive programs to improve the guest experience.
  • Build the Brand (Business Planning): Utilise your Business Priority Plan to continually improve your restaurant performance.
  • Review Business Results: Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement.
  • Lead Community Engagement Initiatives: Lead community engagement initiatives in your local area, to improve visibility and build brand loyalty.
  • Lead a High Performing Team: Create a culture that emphasises growth, trust, and accountability.
  • Build Your Restaurant Team: Build your restaurant team, to ensure effective shift coverage with productive and proficient Managers, Shift Supervisors, and Crew.
  • Develop a Succession Plan: Develop and maintain a succession plan that engages and retains your internal talent pipeline.
  • Manage the Business (Profit and Controllables): Accurately project and monitor sales, to ensure rostering and ordering support our guest obsession.
  • Plan and Prepare Work Schedules: Planning and preparing work schedules and assigning staff to specific duties.
  • Manage Controllables: Manage controllables (via your Portfolio Leads) to achieve profit goals.
  • Ensure Regular Stock Take: Ensure regular stock take of inventory, maintain stock records, ensure alignment within budget.
  • Verify Sales Data: Verify sales data, follow up on point of sales irregularities, monitor discount and vouchering.
  • Ensure Accurate Inventory Ordering: Ensure accurate inventory ordering as per requirements for sales projections.
Requirements
  • AQF Associate Degree, Advanced Diploma or Diploma or at least 3 years relevant experience.
  • All successful applicants for this position will be required to provide a National Police check.

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