Shift Manager
3 days ago
About the Role:
The Shift Manager is a key member of the restaurant team, responsible for delivering sales and profit results through effective management of operations, guest service, and people. This role supports the Restaurant General Manager and Assistant Manager in managing the restaurant during assigned shifts, driving key performance outcomes related to sales, profitability, guest service, and people.
Key Responsibilities:
- Operational Excellence: Ensure the restaurant operates efficiently and effectively, maintaining high standards of cleanliness, quality, and customer service.
- Team Leadership: Motivate and direct Team Members to exceed guest expectations, providing coaching and feedback to increase the restaurant team's capabilities and raise restaurant performance.
- Guest Experience: Ensure that every guest has a positive experience, receiving accurate, fast, and friendly service in clean surroundings.
- Inventory Management: Maintain inventory by performing daily and weekly inventory inspections, receiving inventory truck orders, and ensuring accurate stock levels.
- Performance Monitoring: Review restaurant results to identify successes and areas for improvement, ensuring that the restaurant upholds operational and brand standards.
Requirements:
- 1-2 years of previous quick service restaurant experience
- Demonstrated understanding of guest service principles
- Available to work evenings, weekends, and holidays
- Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant
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