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Restaurant Operations Manager
2 months ago
Job Summary:
The General Manager is responsible for overseeing the entire restaurant operations, including financial performance, product production, inventory, personnel, sales, and marketing for the restaurant. The General Manager ensures the restaurant is operated in accordance with operational guidelines established by the owner and franchisor.
Key Responsibilities:
- Leadership and Management:
- Hire and train employees on all company safety and operational policies and procedures.
- Evaluate and discipline employees, and provide an environment of employee appreciation, encouragement, and teamwork.
- Operational Compliance:
- Comply with all written and oral rules of store operations and procedures.
- Comply with workplace conduct policies.
- Customer Service:
- Assist in taking and preparing customer orders of food and drinks with friendly, sanitary, and food control procedures.
- Collect and put money in cash register and leave it in for each order.
- Store Operations:
- Follow all safety rules and procedures, including all supervisor directions.
- Properly staff store per sales volume or as approved by supervisor.
- Make sure store is opened and ready for business by required time and remains in full operation until approved closing time.
- Administrative Tasks:
- Complete all paperwork and cash deposits before store operations begin.
- Correctly prepare daily reports, inventory, bank deposits, and all other administrative paperwork.
- Product Knowledge and Quality:
- Maintain working knowledge and ability to make all approved DQ products to established formulas.
- Communication and Customer Service:
- Serve customers in a fast, courteous, and friendly manner.
- Communicate with customers and fellow employees about orders, training, and needs of employees.
- Regulatory Compliance:
- Satisfy local and state government health requirements.
Requirements:
- Education:
- High school diploma
- Experience:
- 3 or more years of management experience at a restaurant chain
- Skills and Abilities:
- Proven track record managing COGS and labor
- Ability to work flexible hours and days to support business hours and needs
