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Restaurant Operations Manager
2 months ago
The Restaurant Operations Manager oversees the entire restaurant operations including financial performance, product production, inventory management, personnel management, sales, and marketing for the restaurant; and ensures the restaurant is operated with operational guidelines established by the company.
Key Responsibilities
- Hire and train employees on all company safety and operational policies and procedures, evaluate and discipline employees, and provide an environment of employee appreciation, encouragement, and teamwork.
- Comply with all written and oral rules of store operations and procedures and comply with workplace conduct policies.
- Assist in taking and preparing customer orders of food and drinks with friendly, sanitary, and food control procedures. Collect and process customer payments and maintain accurate cash handling.
- Follow all safety rules and procedures, including all supervisor directions.
- Properly staff the restaurant per sales volume or as approved by supervisor.
- Ensure the restaurant is opened and ready for business by required time and remains in full operation until approved closing time.
- Complete all paperwork and financial reports before store operations begin. Correctly prepare daily sales reports, inventory management, bank deposits, and all other administrative paperwork.
- Maintain working knowledge and ability to make all approved menu items to established recipes.
- Serve customers in a fast, courteous, and friendly manner.
- Communicate with customers and fellow employees about orders, training, and needs of employees.
- Satisfy local and state government health requirements.
- Perform the above functions in tight spaces with the physical functions described below.
Requirements
- Bachelor's degree in Business Administration or related field
- 3 or more years of management experience in the food service industry
- Proven track record managing costs of goods sold (COGS) and labor
- Must work a minimum of 50 hours of scheduled time; two closing shifts per week, one being a weekend closing shift
- Ability to work flexible hours and days to support business hours and needs
For physical requirements of the position, please contact HR for the complete job description.
