Claims Officer
5 days ago
Job Description:
We provide proactive, empathetic, and organised claims management services to our key clients at Arthur J Gallagher & Co., a leading global risk management and insurance group.
Key Responsibilities:
- Act as the first point of contact for injured workers, employers, medical practitioners, etc. for all matters regarding a workplace injury claim.
- Drive the return to work process through proactive claims management services, including determining claims and injury management entitlements, scheduling appointments, undertaking regular contacts and reviews, and processing of benefits/payments in accordance with the relevant legislation.
- Collaborate with internal stakeholders, including Eligibility Officers, Return to Work Specialists, Injury Management Consultants, and Mental Health Consultants.
- Provide education to stakeholders regarding return to work processes and legislative obligations.
- Participate in regular claims reviews with key stakeholders.
- Request and obtain information to assist with the ongoing management of claims.
About You:
- A passion for helping people, with experience in administration or customer service.
- A background in workers compensation, claims, or other related discipline would be highly regarded.
- Highly developed communication skills, with the ability to engage at all levels of organisation and with a varied set of stakeholders.
- A proactive and strategic mindset.
- Exceptional time management and organisational skills, with excellent attention to detail.
- Empathetic and enthusiastic, with a strong sense of team and collaboration.
What We Offer:
- Competitive salary
- Great teams and exciting career opportunities
- Minimum core benefits including 4 weeks annual leave, paid parental leave, health insurance discounts, and more
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