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Technical Support Specialist

2 months ago

Mount Isa, Queensland, Australia Axiom Technologies Full time

Axiom Technologies is a prominent Australian organization renowned for delivering Managed IT solutions to medium and large enterprises worldwide. For further insights into our services, please visit our website.

We are in search of a skilled individual to manage a variety of tasks, from straightforward activities to intricate projects. This position will involve providing onsite and on-call support to end users within the desktop computing environment, ensuring timely and precise service delivery for optimal user experience.

Required IT Skills and Experience:

  • Minimum of 2 years in Level 2/3 desktop support.
  • Proficient in troubleshooting Windows 10 or 11, including Intune, cloud, and thick client environments.
  • Stay updated with Windows application and update release information.
  • Provide support for web applications on Edge and Chrome.
  • Assist with cloud application issues, collaborating with application owners as necessary.
  • Resolve issues with third-party applications such as Microsoft, Java, and Adobe, including vendor case management.
  • Troubleshoot MS Teams issues, including video, audio, and performance challenges.
  • Familiarity with AppV applications, MS Store Apps, and packaged applications.
  • Identify and resolve general performance issues.
  • Troubleshoot hardware issues related to laptops, including monitors, mice, headsets, and phones.
  • Manage Office license issues and troubleshooting.
  • Stay informed about MS Office release information and security updates.
  • Support Office-related issues for both native and cloud applications.
  • Collaborate with MS Outlook application owners to resolve Outlook-related issues.
  • Knowledge of Active Directory and Group Policies; PowerShell scripting skills are essential.
  • Ability to coordinate with various technical teams and resolve issues remotely.
  • Capable of troubleshooting application issues on end-user systems, such as login failures and installation problems.
  • Strong client management and communication skills.
  • Ability to troubleshoot network-related application issues.
  • Solid understanding of browser support and management of Chrome and Edge via Group Policy Objects (GPO).
  • Experience in troubleshooting Adobe, MS Office, Oracle, Edge, and Chrome applications, including compatibility testing for web-based applications.
  • Good understanding of ITIL concepts and ticketing systems.
  • Document all work performed accurately through the ticketing system.

Personal Attributes:

  • Exceptional end-user computing skills.
  • Strong knowledge of infrastructure support.
  • Excellent analytical and problem-solving abilities.
  • Highly organized and detail-oriented.
  • Strong customer service ethic with excellent verbal and written communication skills.
  • Committed to delivering quality in all tasks.
  • Able to work independently and collaboratively in a team environment.
  • Self-motivated with a desire to innovate and think creatively.
  • Preference for simple, elegant, and effective solutions.
  • Ability to handle and maintain confidential information.

In-depth Knowledge of:

  • Windows operating systems (e.g., XP, Vista, Windows 7, 10).
  • Microsoft Office applications.
  • PC and laptop hardware.
  • PC and laptop peripherals, including printers.
  • Mobile devices.

Basic Knowledge of:

  • Active Directory.
  • Exchange.
  • Apple operating systems.
  • SCCM.

IT Qualifications:

At least two of the following certifications:

  • PC/Laptop OEM Maintenance Certification.
  • CompTIA A+ Certification.
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area.
  • Microsoft Office Specialist (MOS) Certification.

Experience:

  • Minimum of 2 years in a similar role.

Next Steps:

If you are interested in this opportunity and meet the qualifications, we encourage you to submit your resume for consideration.