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Global Operations Expert

3 weeks ago

Sydney, New South Wales, Australia beBeeOperations Full time $100,000 - $120,000

Job Description:

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We are seeking a highly skilled and experienced professional to fill the role of Senior Specialist, Operations. In this position, you will play a critical role in supporting our vast network of Australian retail agent locations serving communities in cities, regional hubs, and suburban areas.

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Key Responsibilities:

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  • Manage the end-to-end Agent experience lifecycle management including onboarding lead times and post activation support.">
  • Implement new processes to enhance service, improve cost effectiveness, improve quality, and address service issues.">
  • Ensure efficiency and quality goals are met for all products and operational queues and departments daily, weekly, and monthly.">
  • Directly manage day-to-day training and communication initiatives associated with network activities.">
  • Increase usage of agent self-help tools to drive efficiencies.">
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Requirements:

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To be successful in this role, you will need a minimum of 5 years' experience in retail consumer financial services/payment services or telecommunications organizations with emphasis on operations, technology and process or product management.

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Experience is required in leading and managing large global cross-functional programs, with the ability to network and communicate across all functions and management levels.

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Experience working with program or project management principles, tools and processes is required with emphasis on Global Retail and Digital products and technologies.

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Detail oriented and results driven - must have a proven track record of delivering high quality results in a global environment.

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Excellent written and oral communication skills, excellent people skills and ability to influence peers and stakeholders in business and technical roles.

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Ability to travel within Australia and internationally (10-15%).

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Valid driver's license.

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Benefits:

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You will also have access to multiple health insurance options, accident and life insurance, and access to best-in-class development platforms.

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Additionally, you will receive a great compensation package and opportunities to learn new skills and build a career.

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At Western Union, we are passionate about diversity and committed to providing an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.

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What We Offer:

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A dynamic and supportive work environment.

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Opportunities for professional growth and development.

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Competitive salary and benefits package.

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Chance to make a real difference in the lives of our customers and communities.

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