Strategic Customer Success Manager
2 weeks ago
At ServiceNow, we're looking for a Senior Engagement Manager to oversee the delivery of our solutions. This role requires strong leadership skills, as you'll be responsible for managing a team and ensuring that our projects are completed on time and within budget.
Key Responsibilities:
- Lead the delivery team throughout large complex engagements, often in collaboration with a services partner.
- Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
- Work with the Sales Account Team, partner, and customer to understand their needs and challenges.
- Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables.
What You Need to Succeed
- 8+ years progressive experience in professional services, or equivalent education/experience.
- Ability to travel up to 50%.
- Industry domain expertise.
- Creativity and ability to work independently.
- Success driving complex issues through analysis and resolution.
- Experience working collaboratively.
Compensation
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience. Additional benefits include health insurance, retirement plans, and generous paid time off.
Why Work at ServiceNow?
At ServiceNow, we value diversity, equity, and inclusion. We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation, please contact us for assistance.
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