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Product Support Specialist

2 weeks ago

Perth, Western Australia beBeeSupport Full time $145,000 - $156,000

This role will be responsible for delivering technical support and product expertise to clients across Western Australia. The successful candidate will be based in Perth, with regular site travel and play a key part in ensuring our customers receive exceptional service and get the most out of our products.

Key Responsibilities:
  • Serving as the primary technical contact for clients, responding to inquiries and troubleshooting product issues in a timely manner
  • Providing training and guidance to customers on the proper operation and maintenance of our mining equipment
  • Liaising with our engineering and manufacturing teams to communicate customer feedback and requirements
  • Preparing technical documentation and user manuals to support the implementation and use of our products
  • Identifying opportunities to improve our product offerings and customer service based on client needs
  • Maintaining detailed records of all customer interactions and support activities

Requirements:

  • Minimum 3 years' experience in a technical support or product advisor role, ideally within the mining equipment industry
  • Strong understanding of the design, operation and maintenance of heavy equipment used in mining and extractive applications
  • Excellent communication and interpersonal skills to build trust and rapport with clients
  • Ability and willingness to provide support to our resource clients outside of normal business hours over the phone, if required
  • Demonstrated ability to quickly diagnose and resolve complex technical or product issues
  • Skilled at translating technical information into easy-to-understand guidance for customers
  • Tertiary qualification in a relevant engineering or technical discipline such as boilermaker in heavy fabrication is highly regarded

Benefits:

  • Ongoing training and development opportunities to expand your skills
  • Competitive salary with sales incentives structure
  • Stable, long-term employment with a leading provider of innovative solutions

About the Role:

This role offers an opportunity to work with a global leader in the mining services sector. You will be part of a team that delivers exceptional service and support to clients worldwide.