Product Support Specialist

2 days ago

Perth, Western Australia beBeeProduct Full time $100,000 - $130,000

We are seeking a highly skilled and motivated Product Support Specialist to join our team.

About the Role:

This role involves coordinating the support and development of various rock drilling equipment, including drill rigs. The successful candidate will be responsible for overseeing the commissioning of new equipment, ensuring effective after-sales technical support, and facilitating training programs.

Key Responsibilities:
  • Equipment Commissioning: Oversee the commissioning of new drill rigs, ensuring they meet the required standards.
  • Technical Support: Provide expert-level technical support to customers, addressing any issues that may arise during the use of our equipment.
  • Training and Development: Deliver comprehensive training programs to enhance the skills of both customers and internal personnel.
  • Documentation and Reporting: Prepare and manage detailed technical documentation and reports.
Requirements:
  • Australian-recognised trade certificate is required.
  • Experience in a Technical Support or Drill Fitter role, with expert-level knowledge of drilling equipment and troubleshooting skills.
  • Previous experience delivering technical and product training.
  • Excellent verbal and written communication abilities.
  • Ability to prepare detailed and accurate documentation.
Benefits:
  • Attractive salary packages with salary sacrificing options.
  • Flexible rosters and working arrangements to suit your lifestyle.
  • Support from a global company with opportunities for career mobility.
  • Access to internal and external training programs to help you excel in your role.
Travel Requirements:

Frequent travel within Australia, including customer sites and occasional short-notice trips.

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