Product Support Specialist

3 days ago


Perth, Western Australia beBeeTechnicalAdvisor Full time $155,000 - $165,000

About the Role

We are seeking a technical professional to serve as the bridge between engineering, workshop operations, and clients. This individual will ensure products meet specifications, manage warranty issues, and provide on-site support.

The ideal candidate will have strong field or OEM experience and thrive in problem-solving and customer service environments.

Key Responsibilities:

  • Provide technical advice, inspections, and after-sales support to clients
  • Manage warranty claims, troubleshooting, and performance reviews in the field
  • Liaise with engineering and workshop teams to ensure timely delivery and product quality
  • Compile reports, provide improvement feedback, and support new product estimates

Requirements:

  • Boilermaker trade certificate OR engineering qualification essential
  • Experience with OEMs, field service, or technical product support
  • Strong communicator comfortable working with site teams and clients
  • Knowledge of mining attachments/products highly regarded
  • Proactive, customer-focused, and solutions-driven


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