Product Support Specialist

4 weeks ago

Perth, Western Australia Hitachi Construction Machinery Co., Ltd. Full time

Are you a tech-savvy trade professional who is looking to spend less time on the tools and take the next step in your career? Seeking a dynamic role where you can apply your skills and knowledge to mining technology applications and set a high standard to our installation team?

Benefits

  • Wage + super + Company Biannual Bonus
  • Access to free OEM training and benefits
  • Exclusive staff discount on a range of goods and services
  • Permanent Full-Time Position in a leading OEM with long-term job security
  • Supportive management who values your input in finding new and improved ways to achieve success
  • Be a part of a leading OEM that genuinely values and ensures everyone is happy and safe at work

The Opportunity

HCA's Perth (Forrestdale) Branch has an opportunity for an experienced and motivated Technology Systems Specialist to join our dynamic Fleet Management System team.

Reporting to the National Operations Manager, the core focus for this position will be to plan, coordinate, QA and support the current and future deployments of mining technology systems to our customers.

To be successful in the role, a trade qualification in light vehicle mechanics, automotive electrical, electronics or communications technician is essential.

Your main responsibilities will include:

  • Play a role in the planning, coordination, QA and supporting Mining Systems to our clients in the mining industry
  • Work with our suppliers to design and procure non-standard bracketry and installation components.
  • Work with our installation team to install Mining technology Systems to heavy mining equipment, setting and maintaining an OEM level of quality.
  • Commissioning and QA of mobile mining technology systems
  • Provide hardware and system upkeep training to customers.
  • Provisioning of new customers including onboard software installation.
  • Project documentation to an OEM standard.
  • Diagnosis of reported issues and accurate database management with resolution reporting
  • Staying current with your knowledge of the WencoLite and WencoMine FMS and HPMG systems.

To be successful in this role you:

  • Will have an understanding of networking protocols and technologies (WAN, LAN & Wireless)
  • Will have a trade qualification in automotive electrical, electronics or communications
  • Have supervised project hardware installations
  • Must have the strong level of written and verbal communication skills

About Us

Hitachi Construction Machinery Australia (HCA) is a global brand providing a variety of machinery for the Construction, Mining and Forestry industries. At the heart of HCA's trusted and reliable equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions.

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