Technical Health Support Specialist

4 weeks ago

Sydney, New South Wales, Australia Tyro Payments Limited Full time

About Tyro Payments Limited

We're a tech company at heart, but our passion for fostering a diverse and inclusive environment, and continuous learning has always been a key part of our culture.

Our team of 600+ employees are the lifeblood of our business, and we go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.

The Role

The Technical Health Support Specialist is responsible for delivering exceptional customer service through our omni-channel support offering. This role involves resolving customer issues, providing product and service information, and ensuring customer satisfaction.

At Tyro Health, we are passionate about improving the healthcare experience, with a specific focus on payments. Our products make it easier for healthcare providers to get paid, making healthcare more accessible for all Australians.

Key Responsibilities

  • Respond to customer inquiries promptly and professionally across various channels, including phone, email, and chat, by providing best-in-class customer service.
  • Diagnose and resolve customer issues efficiently, escalating to higher levels of support as necessary.
  • Accurately document all customer interactions, feedback, and resolutions in Salesforce.
  • Demonstrate a deep understanding of the products or services offered to address customer inquiries and objections effectively.
  • Develop and maintain a high level of industry and competitor knowledge.
  • Take initiative in self-development by seeking out additional training opportunities, workshops, or resources to enhance skills and knowledge.

Requirements

  • A background in phone-based support (inbound or outbound), ideally in a call centre.
  • Experience in the payments, banking/finance, or health industries is a plus.
  • Basic knowledge of the financial services and health industry.
  • Basic understanding of how claiming works within the Australian healthcare system.
  • Demonstrate a basic understanding of payments equipment and CRM software.
  • Ability to work with technical concepts. Troubleshooting experience is a plus.
  • Problem-solving & customer needs analysis.
  • Excellent verbal and written communication skills.
  • Excellent time management and organisational skills.
  • Excellent troubleshooting skills in both technical and service fields.

What We Offer

We've worked hard to create an environment that's big on diversity, inclusion, and flexibility, and one that suits the changing needs of our people across Australia. Here are just some of the things our employees tell us they love about working here:

  • A hybrid working policy that truly enables you to live your best life.
  • Learning and career development opportunities.
  • 16 weeks paid primary carers leave.
  • 12 weeks paid secondary carers leave.
  • Annual team-based volunteer day.
  • We're a social bunch, we love a weekly team social event, snacks, a selection of craft beer, wine, and non-alcoholic beverages, ping pong, and video games.
  • Taco Tuesdays.
  • Mental health and wellness initiatives.
  • Personal finance initiatives.

  • Technical Support Specialist

    1 week ago

    Sydney, New South Wales, Australia University of South Australia Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at the University of South Australia. This is an exciting opportunity to be part of a dynamic and innovative environment, where you will play a crucial role in supporting academic programs and research activities.As a Technical Support Specialist, you will be...

  • Technical Support Specialist

    6 days ago

    Sydney, New South Wales, Australia Teachers Health Full time

    About the RoleThis exciting opportunity exists for a Technical Support Specialist to join our team on a 6-month fixed-term contract. As a key member of our IT team, you will be responsible for ensuring excellent customer service outcomes through systems and operational support.We are looking for an individual with experience in integration services and...

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Employsure Full time

    About the Role:We are seeking a skilled Technical Support Specialist to join our team at Employsure. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to our staff, ensuring a seamless and efficient experience.Key Responsibilities:Provide technical support to staff via phone, email, and in-personDeploy...

  • Technical Support Specialist

    7 days ago

    Sydney, New South Wales, Australia University of South Australia Full time

    About the OpportunityWe are seeking a highly motivated and organized Technical Support Specialist to join our team at UniSA Education Futures.This is an exciting opportunity to work in a dynamic environment, providing technical support for academic programs and research activities.Key ResponsibilitiesPrepare equipment, classrooms, and laboratory facilities...

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Intercom Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Intercom. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, troubleshooting complex technical issues, and collaborating with our product teams to identify and resolve issues.Key...

  • Technical Support Specialist

    1 month ago

    Sydney, New South Wales, Australia Nexon Asia Pacific Full time

    Technical Support Specialist**Job Summary**We are seeking a skilled Technical Support Specialist to join our team at Nexon Asia Pacific. As a key member of our support team, you will be responsible for providing onsite technical assistance, managing escalations, and supporting internal staff and customers.**Key Responsibilities**- Manage escalations and...

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Intercom Full time

    At Intercom, we're on a mission to redefine customer service and make internet business personal. We're looking for a Technical Support Specialist to join our team and help us achieve this goal.What's the opportunity?The Technical Support Specialist will be responsible for providing exceptional customer support to our clients. This includes troubleshooting...

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia James Hardie Full time

    Job Opportunity: We are seeking a skilled Technical Support Specialist to join our team at James Hardie.About the Role: As a Technical Support Specialist, you will provide technical assistance to internal and external stakeholders, ensuring excellence in customer service and driving business growth.Key Responsibilities:Provide AU-wide technical support to...

  • Technical Support Specialist

    1 month ago

    Sydney, New South Wales, Australia Remote Staff Full time

    Job Title: Technical Support SpecialistJob Description:We are seeking a highly skilled and dynamic Technical Support Specialist to join our team at Remote Staff. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, resolving technical issues, and ensuring customer...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia LEAP Legal Software Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our Client Care team at LEAP Legal Software. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our clients, troubleshooting and resolving technical issues with our software, and maintaining a high level of product knowledge.Key...

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Microsoft. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring that their issues are resolved efficiently and effectively.Key ResponsibilitiesReview and troubleshoot customer issues,...

  • Technical Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia University of South Australia Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Technical Assistant. In this role, you will provide technical support for academic programs and research activities within the UniSA Education Futures Academic Unit.Your Key ResponsibilitiesPrepare equipment, classrooms, and laboratory facilities for undergraduate...

  • Technical Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Remote Staff Full time

    **About the Role**Remote Staff is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our clients.Respond to technical support emails and phone calls in a timely and professional manner.Investigate and resolve complex technical...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Cognizant Full time

    About the RoleCognizant is seeking a skilled Technical Support Specialist to join our team in the ANZ region. As a key member of our IT team, you will be responsible for providing technical support for end users and systems across the region, ensuring the uptime of complex hardware and applications in a retail environment.Key ResponsibilitiesManage core...

  • Technical Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    About the RoleMicrosoft is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, helping them to resolve technical issues and improve their experience with our products.Key ResponsibilitiesProvide technical support to customers via...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Cuscal Full time

    Job Title:Technical Support SpecialistJob Description:The Technical Support Specialist will be responsible for ensuring the availability, performance, and maintenance of mission critical systems.Responsibilities:System Operations:Take ownership of the operational lifecycle, including incident, change, and problem management.Proactively monitor systems,...

  • Technical Support Specialist

    1 month ago

    Sydney, New South Wales, Australia Microsoft Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at Microsoft. As a Technical Support Specialist, you will be responsible for resolving complex customer technical issues and providing exceptional support to our customers.Key ResponsibilitiesReview and troubleshoot customer issues to identify root causes and develop...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    Unlock your potential as a Technical Support Specialist at Microsoft, where you'll play a pivotal role in delivering exceptional customer experiences.About the RoleThis is an exciting opportunity to join our Customer Service & Support (CSS) team, where you'll be part of a dynamic group that builds trust and confidence for every person and organization...

  • Technical Support Specialist

    1 week ago

    Sydney, New South Wales, Australia ignite Full time

    At Ignite, we're looking for a highly skilled Technical Support Specialist to join our team.About the RoleA Service Desk Officer/Analyst is a crucial link between end-users and technical support teams. As a Technical Support Specialist, you will provide expert-level technical support and guidance to level 1 support and end-users for complex issues that...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Pet Circle Full time

    We are seeking a skilled Technical Support Specialist to join our IT team at Pet Circle.About UsPet Circle is a leading online pet retailer with a passion for delivering exceptional customer experiences. We're dedicated to helping pet parents and their pets live happy, healthy lives.Role OverviewThis role will provide technical support to our customers,...