Technical Support Specialist

4 weeks ago

Sydney, New South Wales, Australia Intercom Full time

At Intercom, we're on a mission to redefine customer service and make internet business personal. We're looking for a Technical Support Specialist to join our team and help us achieve this goal.

What's the opportunity?

The Technical Support Specialist will be responsible for providing exceptional customer support to our clients. This includes troubleshooting technical issues, providing solutions, and ensuring that our clients have a great experience with our product.

What will I be doing?

  • Communicating efficiently and effectively with our customers
  • Owning customer communications and issues from initial contact until resolution
  • Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of
  • Working directly with product teams to identify current issues and offer informed opinions on potential solutions
  • Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers
  • Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes

What skills do I need?

We're looking for someone with 1-2 years of technical support experience, a solid understanding of web development basics, and a strong customer focus. You should also have strong communication skills, problem-solving skills, and the ability to troubleshoot and utilize resources to answer questions on baseline topics.

What's in it for me?

We offer a competitive salary and equity in a fast-growing start-up, catered lunch every weekday, and a fully stocked kitchen. We also have a flexible paid time off policy and a healthcare stipend towards private health insurance for you and your partner/spouse.

How do I apply?

If you're passionate about customer support and have the skills and experience we're looking for, please submit your application. We can't wait to hear from you

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