Enterprise Cloud Contact Center Solutions Specialist

2 days ago

Melbourne, Victoria, Australia beBeeSolution Full time $140,000 - $180,000
Cloud Architect Role

The cloud architect role offers an exciting opportunity to contribute towards a well-structured environment, working on sophisticated enhancement projects. The successful candidate will be responsible for designing and implementing comprehensive architectural designs for integrating contact center solutions.

Key Responsibilities:
  • Hands-on solution architect: Integration of MS Dynamics with AWS Connect
  • Solution design: Develop architectural designs for integrating AWS Connect with Microsoft Dynamics 365, considering call flows, data integration, security, and scalability
  • Technical leadership: Provide technical guidance and mentorship to development teams throughout the project lifecycle
  • Integration expertise: Design and implement robust integrations between AWS Connect and Dynamics 365, utilizing APIs, webhooks, and other relevant technologies
  • Cloud architecture: Define and implement cloud infrastructure on AWS, including compute, storage, networking, and security services, specifically tailored for contact center solutions
  • Security best practices: Ensure the solution adheres to strict security guidelines and compliance standards, protecting sensitive customer data
  • Performance optimization: Optimize the solution for performance, scalability, and cost-effectiveness, leveraging AWS services effectively
  • Stakeholder collaboration: Work closely with business stakeholders, development teams, and other technical experts to gather requirements and ensure alignment on the solution design
  • Documentation: Create and maintain detailed architectural documentation, including diagrams, specifications, and deployment procedures
  • Troubleshooting and support: Assist in troubleshooting complex issues and providing ongoing support for the integrated solution
  • Staying current: Maintain a strong understanding of the latest advancements in AWS Connect, Dynamics 365, and related technologies
Requirements:
  • Proven experience as a solution architect with a focus on cloud-based contact center solutions
  • Expertise in AWS services, particularly AWS Connect, and experience with related services like Lambda, DynamoDB, and API Gateway
  • Strong knowledge of Microsoft Dynamics 365, including its capabilities for customer service and contact center management
  • Experience with integration technologies like APIs, webhooks, and middleware platforms
  • Solid understanding of cloud security best practices and compliance requirements
  • Excellent communication, collaboration, and problem-solving skills
  • Experience with Agile development methodologies is often preferred

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