Healthcare Service Desk Specialist

6 hours ago


Mount Waverley, Victoria, Australia I-MED Full time

About I-MED and this role

I-MED is a leading medical imaging provider with over 270 clinics across the globe, serving over 6 million patients annually. We're committed to delivering exceptional patient care through our team of passionate professionals.

This part-time position is based in Mount Waverley and involves working on a busy inbound service desk, primarily answering calls from healthcare professionals. The successful candidate will be responsible for providing timely, professional, and caring responses while demonstrating strong customer service skills.

Key Responsibilities:

  • Respond to calls and enquiries in a prompt and professional manner
  • Provide exceptional customer service, ensuring a positive experience for healthcare professionals
  • Maintain strong relationships with internal stakeholders, including staff and managers

Requirements:

  • Proven customer service experience, preferably in a high-volume service desk environment
  • Demonstrated initiative and willingness to learn, with a strong ability to adapt to new situations
  • Excellent communication and interpersonal skills, with the ability to work autonomously and collaboratively as part of a team
  • Strong computer skills and experience using multiple software applications simultaneously

Compensation and Benefits:

The estimated annual salary for this position is approximately $65,000-$70,000, depending on experience and qualifications. This includes a competitive hourly rate for a 4-day workweek. In addition to a generous remuneration package, employees at I-MED enjoy a range of benefits, including opportunities for professional growth and development, flexible work arrangements, and a supportive team environment.



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