Field Service Engineer

2 weeks ago

Mount Waverley, Victoria, Australia Danaher Full time
Service Delivery Specialist

Beckman Coulter Diagnostics is seeking a highly skilled Service Delivery Specialist to join our team in Melbourne, Australia. As a key member of our Service Department, you will be responsible for supporting our fielded install base across ANZ.

This is a hybrid role, part of the Service Department located in Melbourne, Australia, and will involve attending customer sites as and when required to complete Preventative Maintenance (PMOTD), Product Safety and Quality Modifications, Repair Visits, Phone Support to customers, Installation and decommissioning of our products into and out of customer sites.

You will ensure that our service delivery meets the highest standards across areas such as communication, execution, and follow-up. If you thrive in a fast-paced and dynamic work environment that constantly seeks improvement, where you will interact with a variety of stakeholders who support and challenge each other's roles and want to work to build a world-class Service organization—read on.

Key Responsibilities:
  • Be part of a Service Team that will travel to and consistently provide the highest level of customer service and support
  • Work as part of a diverse team and be willing to contribute to the wider team and organisational goals on a continual basis
  • Work closely with the Regional Service Managers to ensure effective first-time fix rates, work to ensure the most cost-effective way to carry out repairs, ensure the company always achieves its customer satisfaction objectives and ensure all spare parts are properly recorded, kept and used
  • Attend training as required in the role
Requirements:
  • Tertiary qualifications (In Biomedical or Electrical Engineering)
  • Equivalent to 3 years of industry experience either in Pathology IVD, biomedical devices or a related healthcare industry
  • Strong interpersonal skills
  • Highly organised and able to work independently
  • Unrestricted working rights in ANZ; valid and current Driver's Licence
What We Offer:

At Beckman Coulter Diagnostics, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home.

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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