Racing Department Coordinator

6 days ago

Melbourne, Victoria, Australia beBeeSupport Full time $70,000 - $110,000

About this role

We are seeking a highly skilled and organized professional to join our Racing Service department management team.

The successful candidate will be responsible for generating reports, maintaining quality training material including standard operating procedures and change management. This includes greeting visitors, answering and triaging incoming calls to GRV staff along with other requirements of day-to-day operations.

This position supports the administration of GRV's regulatory responsibilities which include the registration of owners, trainers, and greyhounds in the state of Victoria.

Key responsibilities:

- Manage incoming financial transactions, invoices and daily reconciliation
- Assist the Racing Services Management team to create and maintain department standard operating procedures, policies
- Initial point of contact for GRV inbound calls, responding to enquiries and attending to the needs of stakeholders in a professional and expedient manner
- Generate reports relating to financial transactions and public information published on GRV website
- Provide administrative support for Team Meetings, book meeting rooms, preparation of agendas, minute taking, distribution of action items

Required skills and qualifications

To succeed in this role you will need:

- Experience in a fast-paced and customer focussed workplace
- Strong customer service skills including the ability to identify, recommend and implement changes to service standards to meet the needs of customers
- Ability to maintain professional independence under pressure
- Strong communication skills both verbal and written
- An ability to develop effective workplace relationships and constructively deal with conflict if it arises
- Strict attention to detail with advanced organisational, time management and prioritisation skills
- Accurate data-entry skills

Award-winning organization culture

At Greyhound Racing Victoria we value diversity and inclusion in the workplace. We strive for a culture where all people feel respected, valued, listened to, inspired and that they belong.

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