Senior Case Manager

2 days ago

Brisbane, Queensland, Australia beBeeCase Full time $61,952 - $83,120

Hiring managers are seeking a senior case manager to lead their team and resolve complex issues.

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**About the role**

The position involves delegation of authority and responsibility, planning, resource management, performance management, and decision-making for a team within a work area.

Key responsibilities include:

  • Managing cases involving low to moderately complex matters and developing options for early resolution.
  • Obtaining information and advice to effectively resolve matters.
  • Attending case conferences, conciliations, and hearings conducted by the AAT.
  • Preparing documents detailing resolution options and outcomes at case management meetings.
  • Assessing priorities and risks, including risk to participants, scheme sustainability, and agency risks.
  • Maintaining electronic records, including evidence supporting decision-making processes and justifying conclusions reached during the case management process.

**Requirements**

  • Exceptional communication and teamwork skills.
  • Previous experience in high-level case management is highly desirable.
  • Territory qualification will assist in this role.
  • Experience working with AAT matters.
  • Able to provide assistant support to all team members.
  • Must be an Australian citizen: able to pass a national police check and working with children check.
  • Excellent customer service skills, working closely with families, participants, court, internal, and external stakeholders.

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