Senior Case Manager

1 week ago

Brisbane, Queensland, Australia Lutheran Services Australia Full time $55,000 - $73,000 per year

Lutheran Services is seeking a proactive and passionate
Senior Case Manager (CALD)
to join our Community Services division.

Location: Brisbane, QLD Employment |

Full-Time, Fixed Term position (up to 25-Sep-2026) |

Monday - Friday, 9:00 AM - 5:00 PM

Remuneration: $ $54.38 per hour + Super + On call allowance + Salary Packaging

About The Role:

We are seeking a passionate and experienced Senior Case Manager (CALD) to empower, positively impact, and advocate for our clients who have experienced domestic and family violence. In particular we are seeking experienced someone who has had experience working with women from a CALD background who have experienced domestic and family violence. The role also supports, mentors, and guides Case Managers in the team, supporting their professional development, and delivery of high-quality service to our clients.

A primary focus is supporting the diverse needs of Culturally and Linguistically Diverse (CALD) victim survivors. As a Senior Case Manager, you will:

  • Provide high-quality outreach and refuge-based case management

  • Deliver risk assessments, safety planning, individualised support plans and individual counselling to children living in refuge

  • Mentor Case Managers and contribute to professional development within the team

  • Work within trauma-informed and strengths-based frameworks

  • Participate in after-hours on-call service (on rotation)

About You:

  • Relevant tertiary qualifications or extensive experience in family/domestic violence or social services

  • Strong case management and risk assessment skills

  • Cultural competence and ability to work with CALD communities

  • Excellent communication, documentation and stakeholder engagement skills

  • Blue Card, valid QLD Driver's Licence, and willingness to participate in on-call roster

Why Choose Us?

  • Salary packaging
    , enjoy up to
    $15,990
    of your
    salary tax-free

  • allocate a portion of your salary to rent/ mortgage/ car lease or everyday expenses before your salary is taxed- and you take home more pay

  • Exclusive
    supplier discounts
    across a range of services—including AIA Health Cover, Pest Audit, AGL (electricity and gas), and The Cosmetics Company for great deals on appliances and holidays

  • Enjoy access to our Employee Assistance Program

  • Opportunities for
    skills and career growth

  • we support additional study with time off and some paid support. Move into other areas of care- diversional therapy, nursing or home and community care to name a few.

  • Above Award Wages with a brand-new EA

About Us:

Lutheran Services
is a
not-for-profit organisation
, providing exceptional care and support to communities across Queensland for the past
90 years
. We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support. We draw on a rich Lutheran tradition of care, placing the wellbeing of our clients at the heart of everything we do. Where our people to love what they do, supporting over
6,000 people each year
across more than
25 sites.

Part of Lutheran Services, our
Domestic and Family Violence refuge
provides a secure, supportive and sociable place for women and children to rebuild lives and connect with others. The refuge accommodation offers comprehensive support services on-site, including a children's counsellor, helping families face the challenge of starting anew.

Apply Now
Please attach your resume, complete the application form and the questions below. To view the position description, please Click Here

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