Experience Manager

2 days ago

Sydney, New South Wales, Australia beBeecustomerexperience Full time $100,000 - $138,000
Customer Success Manager

This role presents a unique opportunity to join our growing global Customer Success team and collaborate with businesses across 60 countries.

About the Role:
  • Cultivate relationships and grasp the objectives of our customers while maintaining a clear vision for how our innovative technology transforms contract management.
  • Establish and maintain positive customer relationships; devise, implement, and project manage onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users.
  • Train and advise customers on product best practices and minimize churn.
Responsibilities:
  • Develop and foster an exceptional customer experience across our comprehensive product suite.
  • Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision for our product.
  • Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes.
  • Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements.
  • Work closely with customers to establish proactive deployment, transition, and user adoption strategies.
  • Collaborate with the Sales Team to create practical, measurable plans that embed our product into the core of our customers' day-to-day.

Requirements:

  • Bachelor's or Master's Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US).
  • Highly organized with ability to multi-task and prioritize effectively.
  • Self-driven and proactive.
  • Excellent communication and interpersonal skills, both verbal and written.
  • Patient and active listener.
  • Articulate, charismatic, and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge.
  • Detail-oriented with a problem-solving attitude.
  • Excellent product knowledge.
  • Passion for customer experience.
  • Ability to work in an innovative and fast-paced environment whilst delivering to deadlines.

What We Offer:

  • A chance to work with a pioneering Legal-Grade AI company.
  • An opportunity to collaborate with a talented team of professionals dedicated to transforming the legal profession globally.

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