Technical Experience Manager

17 hours ago


Sydney, New South Wales, Australia beBeeCustomer Full time $180,000 - $250,000
Key Leadership Role

As a seasoned Technical Customer Success Leader, you will be responsible for overseeing the delivery of high-touch technical support and technology configuration services to enterprise-tier customers. This strategic position requires an expert in experience management to build, define, and architect this category.

You will be responsible for leading a team of technical success managers, providing coaching and mentorship to guide career development, and managing team capacity, forecasting, financial performance, and resource allocation.

The ideal candidate possesses 5+ years of professional experience in strategy, consulting, operations, product management, or an equivalent field, including 2 years of people leadership and direct client management experience, specifically working with clients in regulated industries.

Key skills include strong prioritization, project management, and data-driven decision-making to communicate strategy effectively to internal stakeholders and external clients. A high level of entrepreneurial spirit, ability to navigate ambiguity and complexity, and scale impact across the business are essential qualities for success in this role.



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