Strategic Customer Growth Specialist

1 week ago

Sydney, New South Wales, Australia beBeeEnterprise Full time $100,000 - $140,000
About Our Enterprise Customer Success Team

The Enterprise Customer Success team is responsible for delivering exceptional value to our Enterprise-licensed customers, resulting in high retention and expansion rates.

Our team works closely with customers to help them collaborate and innovate with Miro continuously.

About The Role

An Enterprise Customer Success Manager on our team has many responsibilities including onboarding customers and setting them up for success. They also deepen relationships with existing customers and increase the value they get from our services.

Key Responsibilities
  • Manage a portfolio of Enterprise customers to ensure product adoption and maximize business value.
  • Become a Miro product expert to effectively guide customers towards their desired outcomes.
  • Work closely with the Onboarding Consultants team to onboard new customers and new teams.
  • Identify, track, and improve the health status of each customer.
  • Develop best practices for customer growth and renewal to ensure ongoing customer success.
  • Be the voice of the customer back into our organization.
  • Collaborate with sales colleagues on creating accounts' plans and delivering quarterly business reviews.
Requirements
  • 5+ years experience in Customer Success or other B2B customer-facing roles working with Enterprise customers.
  • A consistent track record of handling portfolios of 30-50 Enterprise accounts.
  • Ability to recognize and maximize business value as well as internal opportunities.
  • Ability to strategically prioritize your book of business.
  • Have a proactive and collaborative mentality, excellent time management skills, and ability to handle multiple accounts simultaneously.
  • Experience or high curiosity about the SaaS space.
  • Strong verbal and written communication skills.
  • Excellent listening skills, customer-centric mentality, and empathy towards users and customers.
  • Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment.
  • Willing and able to travel abroad regularly.

This role requires a unique blend of technical expertise, business acumen, and interpersonal skills. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.

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