Strategic Customer Growth Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomerSuccessManager Full time $120,000 - $150,000
Customer Success Manager Role Summary

This is a key leadership role that requires exceptional customer success management skills to deliver strategic account growth and customer satisfaction.

Job Description

The ideal candidate will have a proven track record of managing customer relationships, driving adoption, and promoting upsell and cross-sell opportunities. Key responsibilities include:

  • Managing the entire customer lifecycle from onboarding to ongoing account management, including training and monitoring adoption metrics
  • Conducting regular business reviews to help customers achieve their goals and provide feedback to ensure quality standards are met
  • Identifying and eliminating risk attribution to nurture accounts and drive portfolio growth
  • Creating monthly reports to highlight customer successes and provide recommendations for further optimization
  • Sourcing upsell and cross-sell opportunities and following up on renewals

Requirements:

  • Minimum 5 years of experience in customer success management with a strong background in SaaS, cloud, and video/audio industries preferred
  • Proven track record of servicing strategic accounts and working with key channel partners
  • Ability to manage workflow and demonstrate account portfolio planning competency
  • Proficient in English to present to executive-level decision-makers
  • Strong product knowledge of video/audio collaboration and ability to provide customized presentations and demonstrations using web conferencing
  • Ability to identify use cases and build customer advocacy
  • Experience with CSM-focused CRM tools such as Totango or Gainsight
  • Bachelor's degree required

We believe in fostering a diverse and inclusive workplace culture where everyone's unique perspectives and experiences contribute to our success. We do not discriminate based on race, religion, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability.

Why This Role Matters

This role plays a critical part in delivering exceptional customer experiences and driving business growth. If you are passionate about customer success and want to make a meaningful impact, we encourage you to apply.

  • Strategic Customer Growth Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeAccount Full time $100,000 - $150,000

    Strategic Customer Growth Specialist

  • Strategic Customer Growth Specialist

    5 days ago

    Sydney, New South Wales, Australia beBeeGrowth Full time $120,000 - $180,000

    About The RoleWe are looking for a skilled professional to join our team as a Strategic Customer Growth Specialist. In this role, you will be responsible for managing a portfolio of Enterprise customers and ensuring their success with our platform. Your primary goal will be to help customers achieve their visual collaboration objectives through the effective...

  • Strategic Customer Growth Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $150,000 - $200,000

    Customer Experience Growth SpecialistWe are seeking a seasoned professional to drive customer experience growth initiatives. The ideal candidate will be responsible for developing and executing strategies that foster continuous client engagement, retention, and advocacy.Key Responsibilities:Establish strategic relationships with marketing, product, and sales...

  • Strategic Growth Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeGrowth Full time $100,000 - $140,000

    Strategic Growth SpecialistWe are seeking a skilled and driven individual to join our team as a Strategic Growth Specialist. In this role, you will be responsible for identifying and targeting high-potential departments within large enterprises to grow our user base.Key Responsibilities:

  • Strategic Growth Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeStrategy Full time $180,000 - $220,000

    Job Opportunity: Strategic Growth Specialist">Exposure to multiple business areas with clear career progression.Presentation and influence of senior leaders on strategic priorities.Hands-on delivery of initiatives that drive client outcomes.Part of a high-performing team focused on major organisational objectives.Main Responsibilities:Develop and execute...

  • Strategic Growth Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeGrowth Full time $120,000 - $180,000

    The post-pandemic landscape is rapidly evolving with new business areas and opportunities emerging for Australian tech organisations to scale efficiently.Key Responsibilities:Drive strategic growth initiatives, including lead generation, customer acquisition, and revenue targetsManage and develop key client relationshipsBuild a pipeline of business...

  • Strategic Account Growth Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeStrategic Full time $120,000 - $170,000

    Job Title: Strategic Account Growth SpecialistAs a leading provider of real estate solutions, we are seeking an accomplished Strategic Account Growth Specialist to spearhead business expansion.The role will focus on expanding our market presence in the residential and small commercial sectors, solidifying our position as industry leaders. This involves...

  • Customer Growth Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeAccount Full time $90,000 - $130,000

    Customer Growth SpecialistBrennan focuses on delivering real and relevant value to customers through solutions tailored to their unique needs. We've structured our business to empower teams and create a welcoming environment for people of all backgrounds.In addition to competitive remuneration, Brennan offers various benefits including training and...

  • Strategic Business Growth Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeBusiness Full time $100,000 - $120,000

    Strategic Business Growth SpecialistIn this role, you will be responsible for the long-term success of our customers through effective customer support and engagement. This involves providing proactive assistance throughout their life cycle, from deployment and training to adoption and optimization.Key Responsibilities:Develop a strong understanding of...

  • Strategic Growth Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeGrowth Full time $120,000 - $180,000

    Job Title: Strategic Growth SpecialistAbout the Opportunity:We are seeking a highly motivated and experienced professional to drive business expansion and revenue growth through strategic account development.Key Responsibilities:Account Development: Develop and maintain strong relationships with key clients to identify new business opportunities and maximize...