
Property Claims Specialist
7 days ago
Job Overview
We are seeking a detail-oriented Property Claims Specialist to manage claims from end to end, working across a diverse portfolio that includes both intermediated and direct customers.
This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional customer service.
- Main Responsibilities
- Accurately assess and manage property claims in accordance with industry regulations.
- Handle claims efficiently within agreed workflow timeframes and service level agreements (SLAs).
- Proactively manage claim lifecycles through diary management and vendor coordination.
- Respond to customer complaints and expressions of dissatisfaction with empathy and professionalism.
- Manage incoming call enquiries, providing clear and timely support to customers and stakeholders.
- Conduct regular claims reviews and assist with overflow claims as needed.
Key Skills and Qualifications
- 3-5 years of experience in property claims handling.
- Strong customer service skills with the ability to adapt communication to different customer groups.
- Excellent problem-solving and decision-making abilities.
- Proven time management and organizational skills.
- Familiarity with regulatory compliance in the insurance industry.
- Experience working with external vendors such as repairers, assessors, and brokers.
Benefits
We believe that none of us is as good as all of us. We strive to create a diverse work environment where everyone feels valued and respected.
We aim to provide a workplace where people feel they can bring their whole self to work. We are strong supporters of diversity, equity, and inclusion.
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