Property Claims Specialist

7 days ago


Sydney, New South Wales, Australia beBeeClaims Full time $80,000 - $120,000

Job Overview

We are seeking a detail-oriented Property Claims Specialist to manage claims from end to end, working across a diverse portfolio that includes both intermediated and direct customers.

This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional customer service.

  • Main Responsibilities
  • Accurately assess and manage property claims in accordance with industry regulations.
  • Handle claims efficiently within agreed workflow timeframes and service level agreements (SLAs).
  • Proactively manage claim lifecycles through diary management and vendor coordination.
  • Respond to customer complaints and expressions of dissatisfaction with empathy and professionalism.
  • Manage incoming call enquiries, providing clear and timely support to customers and stakeholders.
  • Conduct regular claims reviews and assist with overflow claims as needed.

Key Skills and Qualifications

  • 3-5 years of experience in property claims handling.
  • Strong customer service skills with the ability to adapt communication to different customer groups.
  • Excellent problem-solving and decision-making abilities.
  • Proven time management and organizational skills.
  • Familiarity with regulatory compliance in the insurance industry.
  • Experience working with external vendors such as repairers, assessors, and brokers.

Benefits

We believe that none of us is as good as all of us. We strive to create a diverse work environment where everyone feels valued and respected.

We aim to provide a workplace where people feel they can bring their whole self to work. We are strong supporters of diversity, equity, and inclusion.



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