Senior Customer Experience Coordinator

2 weeks ago

Perth, Western Australia beBeeClient Full time $55,000 - $75,000
Job Overview

As a Client Service Manager, you will be the first point of contact for our clients. This role involves ensuring they receive exceptional customer service and support to continue living independently in their own homes.

About the Role

This position requires building and maintaining strong relationships with clients and their families. You will oversee all aspects of service delivery, including acting as the primary contact for clients and their families, managing and documenting client feedback, conducting regular wellness visits and client contacts, and developing care plans aligned with ACAT/NSAF assessments and client goals.

Key Responsibilities
  • Act as the primary contact for clients and their families, providing accurate and timely information about available services.
  • Manage and document client feedback, ensuring concerns are addressed in line with our Feedback Policy & Procedure.
  • Conduct regular wellness visits, client contacts, and annual reviews to optimize care and support.
  • Develop care plans aligned with ACAT/NSAF assessments and client goals, working collaboratively with clinical and allied health teams.
  • Ensure care plans are reviewed and updated at least annually or as care needs change.
Essential Requirements
  • Evidence of COVID-19 and current Flu vaccinations.
  • Ability to obtain a National Police Clearance (within 6 months validity).
  • Successful completion of pre-employment health checks and reference checks.
  • Valid Class C driver's licence.
  • Reliable vehicle with full comprehensive car insurance.
  • Desirable: Certificate IV in Community Service Coordination, Enrolled Nurse (EN) or Registered Nurse (RN) qualification.
  • Willingness to complete a 5-day induction at our Training Institute.
Why Choose Us?

We value diversity and welcome applicants from all backgrounds. Our vision is a community where every older person is honored and valued.

We offer a range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia-specific services.

Our Values

We pride ourselves on leading reforms that benefit our workforce and caring for those who care for a career.

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