Customer Experience Coordinator

4 days ago

Perth, Western Australia Abn Group Full time

493928
- Perth
- Customer Service
- Full-time (Permanent)

**Why You Will Be Excited About This Role**

Imagine being the trusted guide who helps make someone's dream home a reality. As our next Customer Experience Coordinator, you'll be the hero of our customers' home building journeys, turning what could be a complex process into an exciting and memorable experience.

**Why You Will Like Working Here**

At ABN Group, you're not just joining a company - you're becoming part of a 45-year legacy of making home ownership dreams come true. We're more than a building company; we're a community of professionals dedicated to creating exceptional customer journeys.
- **Team focus**: Enjoy regular social activities and be supported by approachable leaders with a clear and aligned vision
- **Career growth**: Whether you want to deepen your expertise or explore new areas, we'll support your development
- **Office perks**: Enjoy a bright, modern office with plenty of spaces to collaborate (and relax when you need to)
- **Perks and benefits**: Savings from over 600+ national retailers and other perks to make your time with us even more rewarding
- **Wellness focus**: We provide dedicated programs to nurture your wellbeing and support your goals including our EAP
- **Parental leave**:Additional paid parental leave for primary and non-primary carers

**What You Will Be Working On**

You'll take ownership of the customer journey, creating moments of delight while ensuring everything stays on track. Your impact will be measured not just satisfied customers, but in the relationships, you build and the dreams you help to create.

You'll focus on:

- Orchestrating seamless building journeys by working with internal teams and managing critical timelines
- Building strong relationships with customers through regular, proactive updates and responsive problem-solving
- Managing documentation and progress tracking to ensure transparency throughout the building process
- Contributing to team success through collaborative teamwork and knowledge sharing

**What Type of Person Will Be Successful**

We're looking for someone who gets excited about creating exceptional customer experiences and thrives in a dynamic environment.
- A natural talent for building relationships and strong communication skills
- Excellent organisational skills and attention to detail
- Resilience and empathy when handling challenging situations
- A collaborative mindset and positive attitude
- Proficient computer skills in Microsoft Office

Experience in residential construction is a plus, but we're more interested in your potential - we'll teach you everything you need to know about our industry.

**How to Apply

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