Retain Health Customers

1 week ago

Hobart, Tasmania, Australia beBeeCustomer Full time $45,000 - $60,000
Customer Service Representative

Our organization is seeking a skilled customer service representative to join our team. As a customer service representative, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Provide top-notch customer service via phone, ensuring that customers have a positive experience with our company.
  • Build rapport with customers by actively listening to their concerns and providing empathetic solutions.
  • Identify opportunities to upsell or cross-sell products, promoting the value of our services.
  • Work collaboratively with internal teams to resolve customer issues and drive business outcomes.
  • Meet or exceed performance targets, including sales metrics and customer satisfaction scores.

Requirements:

  • Proven customer service skills, with experience in a contact centre environment.
  • Ability to build strong relationships with customers, conveying empathy and understanding.
  • Skilled in sales and objection handling, with a focus on retention.
  • Strong computer skills, with proficiency in various systems.
  • Experience working towards targets and KPIs.
  • Ability to identify complex problems and break them down into simple components.
  • Team player with individual performance critical.
  • Previous experience working from home.
  • Demonstrated analytical and problem-solving skills.
  • Understanding of compliance and regulatory issues.

Benefits:

  • Flexible work arrangements, including remote work options.
  • Opportunities for career development and growth.
  • Competitive compensation package, including bonuses and incentives.
  • Comprehensive benefits program, including health insurance and wellness initiatives.

About Us:

We are a dynamic organization dedicated to delivering exceptional customer experiences and driving business growth. Our team is passionate about making a positive impact on our customers' lives and driving long-term success.

What We Offer:

A fast-paced and supportive work environment, with opportunities for growth and development. A competitive compensation package, including bonuses and incentives. Comprehensive benefits program, including health insurance and wellness initiatives. Flexible work arrangements, including remote work options.

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