Key Customer Resolution Specialist
3 days ago
As a specialist in customer resolution, you will be responsible for utilizing your developed negotiation and problem-solving skills to effectively manage complex customer issues. You will work closely with other departments and stakeholders to ensure that customers are informed and satisfied with the outcome.
Required Skills and Qualifications- Independent judgment and effective communication
- Quality and accurate information provision
- Customer ownership and timely progress updates
- Use of appropriate systems and support tools
- Identification of customer needs and product promotion
- Liaising with other areas of the business and key stakeholders
- Work within the requirements of the TIO
- Trending complaint evaluation
- Achievement of individual targets
- Self-improvement and continual learning commitment
- Flexible hybrid working arrangement
- 'Stay Connected Mobile' - free mobile plan
- 'Stay Connected NBN' - free NBN 100 plan
- Access to LinkedIn Learning and Vodafone Learning platforms
- Corporate Partner Discounts
TPG Telecom is committed to attracting, developing, and retaining top talent by offering a dynamic and inclusive workplace. You will have access to generous leave policies, leadership development programs, and opportunities for career growth.
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