Senior Director of Customer Operations

1 week ago

Hobart, Tasmania, Australia beBeeCustomer Full time $180,000 - $250,000
Chief Operating Officer

Key Responsibilities:

  • Champion the company's values as a strong advocate and leader of the core customer operational business unit, Customer Success.
  • Lead a team across call centre, billing and credit, reporting and analytics, and operational performance.

Accountability:

  • Ensure the provision of a high level of customer experience meeting regulatory and market needs.

Leadership Expectations:

  • Partner with other senior leaders to identify opportunities for efficient, innovative, and customer-centric services that retain profitable market share and exceed evolving customer expectations.

Success Metrics:

  • Drive and support an exceptional customer experience that is contemporary and continuously improving.

Requirements:

  • Experience in contemporary retail operations delivering valuable customer experience in highly competitive and regulated markets.
  • A track record of developing and optimising large customer-focused operational teams.
  • Key leadership role engaging across a business to drive and execute on enterprise-wide strategy.

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