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Ticketing Operations Manager
3 weeks ago
The Ticketing Services Coordinator is a key role within our organization, responsible for overseeing the day-to-day operations of our ticketing systems. This includes supervising a team of frontline ticketing staff to ensure seamless customer management services.
The role requires collaboration with various teams, including marketing, digital, and technology, to support high-quality ticketing operations and customer communications.
A critical aspect of this position is the management of our Powerhouse Contact Centre, where we provide exceptional customer service to our patrons.
About Our Organization
We are a leading cultural institution in Australia, committed to redefining museums in the 21st century. Through our renewal program, we aim to renegotiate the terms of engagement with communities, returning to our legacy as a museum of industry and fortifying our vital role in the cultural and economic ecosystems of NSW and the world.
Our organization operates across five platforms: Powerhouse Parramatta, Powerhouse Ultimo, Powerhouse Castle Hill, Sydney Observatory, and Powerhouse Digital. We offer access to over 500,000 objects through our collection.
Key Responsibilities:- Supervise a team of frontline ticketing staff to deliver day-to-day ticketing systems administration, operations, and customer management services.
- Work alongside marketing, digital, and technology teams to support high-quality ticketing operations and customer communications.
- Focus on the management of the Powerhouse Contact Centre.
- Ability to supervise and manage a team.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
