Membership, Ticketing

3 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time

Membership, Ticketing & Retail Manager

Position Title : Membership, Ticketing & Retail Manager

Reports To : General Manager – Commercial & Marketing

Location : Sydney, Australia

Position Overview

The Membership, Ticketing & Retail Manager is responsible for driving revenue growth, fan engagement, and operational excellence across Sydney FC's membership, ticketing, and merchandise programs. This role oversees the full customer journey — from acquisition and retention of members, to match day ticket sales, to merchandise strategy and fulfilment — ensuring a premium experience for all supporters.

Key Responsibilities

Membership

  • Develop and execute membership strategies to achieve annual targets for acquisition, retention, and revenue.
  • Oversee membership campaign planning, including creative, communications, and sales channels.
  • Manage membership database, segmentation, and reporting to drive personalised engagement.
  • Lead membership servicing, renewals, and member benefit programs.
  • Analyse data to identify growth opportunities and enhance member satisfaction.

Ticketing

Oversee all ticketing operations for A-League Men's, Women's, and other club events.Manage inventory, pricing, and promotions in partnership with the ticketing provider.Develop strategies to maximise attendance and revenue, including group sales initiatives.Ensure seamless match day ticketing operations and high-quality customer service.Oversee retail operations including online store, match day outlets, and pop-up activations.Manage relationships with kit supplier and retail partners to ensure product range aligns with brand and fan demand.Plan seasonal product launches and coordinate marketing campaigns to drive sales.Monitor stock levels, sales performance, and merchandising standards.

Data & CRM

Maintain a high-level proficiency in CRM platforms to manage customer records, track engagement, and execute targeted campaigns.Track and analyse data across membership, ticketing, and merchandise to monitor performance against KPIs.Interpret sales and engagement trends to provide actionable insights for marketing, fan engagement, and commercial teams.Create dashboards and regular reports for senior management to inform strategic decisions.Apply data-driven segmentation to personalise communications, improve conversion rates, and optimise ROI.

General

Prepare regular reports on membership, ticketing, and merchandise performance.Manage budgets and deliver on agreed revenue targets.Lead and develop the Membership & Ticketing team.Collaborate across departments to integrate commercial objectives into fan-facing programs.

Key Skills & Experience

Proven track record in membership, ticketing, or merchandise management within professional sport or live entertainment.Strong commercial acumen with experience delivering revenue growth.Advanced skills in CRM systems, database management, and marketing automation tools.Strong analytical skills with the ability to interpret complex data and translate insights into strategies.Excellent communication and stakeholder management skills.Ability to lead, motivate, and develop a team.Knowledge of ticketing systems and retail operations.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Referrals increase your chances of interviewing at Sydney FC by 2x

Sign in to set job alerts for "Ticket Agent" roles.

Macquarie Park, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia 2 weeks ago

Middle Dural, New South Wales, Australia 1 month ago

Traineeship in International Freight Forwarding - Administration

Sydney, New South Wales, Australia 3 months ago

Mascot, New South Wales, Australia 11 hours ago

Rooty Hill, New South Wales, Australia 1 week ago

Chatswood, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 7 months ago

Sydney, New South Wales, Australia 2 weeks ago

Manly, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 13 hours ago

Parramatta, New South Wales, Australia 1 week ago

Burwood, New South Wales, Australia 2 weeks ago

Wetherill Park, New South Wales, Australia 2 weeks ago

Auburn, New South Wales, Australia 3 days ago

Sydney, New South Wales, Australia 1 month ago

Mascot, New South Wales, Australia 2 weeks ago

Wetherill Park, New South Wales, Australia 2 weeks ago

Chatswood, New South Wales, Australia 2 weeks ago

Mascot, New South Wales, Australia 2 weeks ago

Operations Coordinator / Account Manager

Newtown, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia 1 day ago

North Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 3 days ago

Mascot, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 3 days ago

Employee Experience & Office Coordinator | Sydney HQ

Sydney, New South Wales, Australia 1 month ago

Frenchs Forest, New South Wales, Australia 3 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

#J-18808-Ljbffr

  • Membership, Ticketing

    2 weeks ago

    Sydney, New South Wales, Australia Gws Giants Full time

    **Introduction**:The GIANTS are on an exciting journey both on and off the field. With teams in the AFL, the AFL Women's League and Super Netball competitions, the GIANTS truly are a club like no other.On field, the AFL team has quickly grown into one of the competition's most exciting teams with several players becoming household names across the country....

  • Membership And Ticketing Assistant

    1 week ago

    Sydney, New South Wales, Australia Wests Group Full time

    **About us**- The Newcastle Knights are an Australian professional Rugby League Football Club based in Newcastle, New South Wales. The Knights compete in Australasia's rugby league competition, the National Rugby League (NRL) premiership.- The Knights are owned by The Wests Group Australia, Newcastle's owned and operated (not-for-profit) membership-based...

  • Ticketing Operations And Membership Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Gws Giants Full time

    **Introduction**:The GIANTS are on an exciting journey both on and off the field. With teams in the AFL, the AFL Women's League and Super Netball competitions, the GIANTS truly are a club like no other.On field, the AFL team has quickly grown into one of the competition's most exciting teams with several players becoming household names across the country....

  • Ticketing Manager

    2 weeks ago

    Sydney, New South Wales, Australia Rhrgroup Full time

    Do you have a passion for live events? Are you a highly skilled ticketing professional with a strong understanding of entertainment ticketing systems? We want to hear from you**About us**:Featuring striking architecture and exquisite interiors, the multi-mode Sydney Coliseum Theatre is the first of its kind in the rapidly growing region of Greater Western...

  • Ticketing Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia beBeeSeniority Full time $129,464 - $142,666

    Key ResponsibilitiesThe Senior Manager plays a crucial role in Powerhouse Renewal, establishing and delivering new capabilities in customer management, technology, and communications.Role OverviewThe role leads the team and works alongside program, marketing, digital and technology teams to continuously improve the customer journey through ticketing,...

  • High-Ticket Sales Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeProfessional Full time $200,000 - $300,000

    High-Ticket Sales Professional">You will be working as a sales professional, responsible for closing high-ticket membership sales over Zoom. Freedom Property Investors is Australia's #1 property investment group and the 3rd fastest-growing company nationwide.">Our ideal candidate has minimum 2 years' experience in sales, preferably in property, finance, or...

  • Sports Ticket Operations Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia beBeeTicketing Full time $90,000 - $105,000

    Job Overview">This role is responsible for driving ticket sales and revenue through traditional channels and our Group Sales Program.You will manage the end-to-end ticketing program, working with stakeholders at all levels, and providing superior customer service.Ticketing Responsibilities">Lead the Groups Sales program, including leading a team of casual...

  • Membership Sales Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $76,000

    Membership Operations CoordinatorWe are seeking a highly motivated and passionate individual to join our team as a Membership Operations Coordinator on a full-time basis.Key Responsibilities:Drive revenue from membership sales and promotions.Provide exceptional customer service and ensure members have an outstanding experience.Key Requirements:Desirable:...

  • Senior Ticketing Manager

    3 weeks ago

    Sydney, New South Wales, Australia Powerhouse Full time

    OverviewJoin to apply for the Senior Ticketing Manager role at PowerhouseFull-time, Temporary (up to 4 years)PowerhouseBase pay rangeA$129,464.00/yr - A$142,666.00/yrRole summaryThe Senior Manager plays a crucial role in Powerhouse Renewal, establishing and delivering new capabilities in customer management, technology, and communications. The role leads the...

  • Senior Ticketing Manager

    3 weeks ago

    Sydney, New South Wales, Australia Powerhouse Full time

    OverviewJoin to apply for the Senior Ticketing Manager role at PowerhouseFull-time, Temporary (up to 4 years)PowerhouseBase pay rangeA$129,464.00/yr - A$142,666.00/yrRole summaryThe Senior Manager plays a crucial role in Powerhouse Renewal, establishing and delivering new capabilities in customer management, technology, and communications. The role leads the...