Social Media Support Specialist

3 days ago

Hobart, Tasmania, Australia beBeeSupport Full time $62,000 - $83,000
Job Summary

We are seeking a skilled Support Professional to join our dynamic team.

You will be the voice of our brand across different social media channels, driving brand advocacy through every interaction with customers and prospects.

Your role requires excellent communication skills to handle all sorts of enquiries and provide tailored solutions to customers.

Key Responsibilities
  • Provide customer support for a variety of issues and general enquiries across our social media channels.
  • Detect and raise possible brand and reputational risks.
  • Communicate in a unified and relatable brand tone across all interactions, posting in a range of social channels, including Facebook, Twitter, and Instagram.
  • Escalate trending complaints and assist with identifying solutions to issues.
Requirements and Qualifications
  • Excellent written and verbal communication skills.
  • A positive attitude and ability to work as part of a team.
  • Interest in social media and understanding of different social channels.
  • Confident multitasking on a computer.
  • Focus on customer service.
Benefits

We value diversity and inclusivity, creating a safe space for our employees to thrive. Bring your boldness and stand out with us

This is a great opportunity to develop your skills and career in a dynamic environment. Our company offers flexible working hours and a competitive salary package.

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