Social Media Advocate
1 week ago
As a digital ambassador, you will interact with customers as the voice of our brand, providing exceptional customer service across various social media channels.
You will be responsible for driving brand advocacy through every interaction with customers and prospects. Every post, tweet, or comment will be unique, and you'll have the communication skills to handle all sorts of enquiries.
**Job Description**
Drive customer support for a variety of issues and general enquiries across social media channels
End-to-end handling of complaints where possible
Provide tailored solutions for customers
Communicate in a unified tone of voice across all brand interactions, conversing in a range of social channels, including Facebook, Twitter, and Instagram
Identify and raise possible brand and reputational risks
Escalate trending complaints and assist with identifying solutions to issues
Adhere to verification processes and support a prompt resolution of complex complaints
**Required Skills and Qualifications**
Excellent written and verbal communication skills
Strong customer service skills with at least 2 years' experience in a customer service role, along with a passion for helping customers
Interest in social media and understanding of different social channels
Confidently multitask on a computer
Positive,
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