Social Media Customer Support Specialist
4 days ago
We are seeking a skilled and experienced customer service representative to join our dynamic team. As a key member of our social media squad, you will be the voice of our brand across various channels.
You will be responsible for delivering exceptional customer experiences through every interaction. Your exceptional communication skills will enable you to handle all sorts of inquiries in a unified and relatable brand tone.
We value adaptability, resilience, and the ability to manage change. As our business evolves, your responsibilities may shift over time.
Key Responsibilities- Provide customer support for various issues and general inquiries across our social media channels.
- Detect and escalate possible brand and reputational risks.
- Communicate effectively on social media platforms including Facebook, Twitter, and Instagram.
- Develop creative solutions to satisfy customers.
- Escalate trending complaints and assist with identifying solutions to complex customer communications.
- Excellent written and verbal communication skills.
- A positive attitude and ability to work as part of a team.
- Interest in social media and understanding of different social channels.
- Confident multitasking on a computer.
- Focused on delivering exceptional customer service.
We invite you to bring your boldness and stand out in this role. You'll be empowered to make a difference and have a safe space to shine.
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