Social Media Liaison

2 days ago

Hobart, Tasmania, Australia beBeeCustomerService Full time $56,640 - $84,400
Job Role

As a Social Media Liaison, you will act as the voice of our brand across different social media channels.

You will be responsible for driving brand advocacy through every interaction with customers and prospects. Every post, tweet or comment will be different, and you'll have the communication skills to handle all sorts of enquiries.

You'll work with our broader Brand & Social Media Team to ensure you are equipped with the information they need to support customers who interact with our posts.

Key Responsibilities
  • Provide customer support for a variety of issues and general enquiries across our social media channels.
  • Detect and raise possible brand and reputational risks.
  • Communicate in a unified and relatable brand tone across all interactions, posting in a range of social channels including Facebook, Twitter, and Instagram.
  • Think outside the box and provide customers with tailored solutions.
  • Escalate trending complaints and assist with identifying solutions to issues.
  • Adhere to verification processes to support prompt resolution of complaints and complex customer communications.
Required Skills & Qualifications
  • Excellent written and verbal communication skills.
  • A positive role model and enjoy working as part of a team.
  • Interest in social media and understanding of different social channels.
  • Confident multitasking on a computer.
  • Focus on customer service.
Work Environment

We're a dynamic business that brings new opportunities for our customers and our people. Being adaptable, managing change, and maintaining resilience is key to success for all of us.

Due to the dynamic nature of the business, your responsibilities may change over time as the business evolves.

What We Offer

Everyone has a role in bringing our company spirit to life, but it starts with you. You play a big role in connecting our people and communities.

Bring your boldness and stand out. This is a safe space for your true self to shine. You're empowered.

  • Social Media Customer Liaison

    2 days ago

    Hobart, Tasmania, Australia beBeeSupport Full time $45,000 - $75,000

    Customer Support Role OverviewYou will act as the primary interface between our brand and customers across various social media platforms, fostering brand advocacy through every interaction.This role requires a unique blend of communication skills to handle diverse customer inquiries and provide tailored solutions.You will collaborate with our Brand & Social...

  • Social Media Customer Support Specialist

    1 day ago

    Hobart, Tasmania, Australia beBeeCustomerSupport Full time $65,000 - $85,000

    As a customer service ambassador, you will be the voice of our brands across various social media channels. Your primary goal is to drive brand advocacy through every interaction with customers and prospects.Key Responsibilities:Provide top-notch support for a wide range of customer inquiries and issues on our social media platforms.Evaluate potential brand...

  • Social Media Customer Support Specialist

    6 days ago

    Hobart, Tasmania, Australia beBeeCustomerService Full time $60,000 - $90,000

    Customer Service RepresentativeWe are seeking a skilled and experienced customer service representative to join our dynamic team. As a key member of our social media squad, you will be the voice of our brand across various channels.You will be responsible for delivering exceptional customer experiences through every interaction. Your exceptional...

  • Senior Media Professional

    2 days ago

    Hobart, Tasmania, Australia beBeeCommunications Full time $87,654 - $123,456

    Job OverviewThis role plays a pivotal part in amplifying the voice of engineering professionals through traditional media platforms.About The RoleMedia Engagement: Respond to reactive media inquiries, develop proactive content, and facilitate expert interviews.Speechwriting: Craft speeches for EA's Speakers Bureau, aligning them with key policy priorities...

  • Communications Professional

    24 hours ago

    Hobart, Tasmania, Australia beBeeCommunications Full time $98,765 - $123,456

    Key Role:We are seeking a communications professional to bring our voice to life through traditional media. This role offers meaningful, purpose-driven work and the opportunity to make a real impact.About The PositionThis skilled communicator will manage reactive media enquiries, deliver proactive content, and work alongside the Social Media Specialist to...

  • Communications Specialist

    2 days ago

    Hobart, Tasmania, Australia beBeecommunications Full time $60,000 - $80,000

    About This Role">We are seeking a skilled Communications Specialist to join our team. In this role, you will be responsible for managing reactive media enquiries, delivering proactive content, and working closely with the Social Media Specialist to ensure stories reach the right audiences. You will also contribute to speech writing, media reporting and...

  • Expertise in Strategic Communications

    1 day ago

    Hobart, Tasmania, Australia beBeecommunications Full time $128,102 - $134,832

    Job Title: Strategic Communications Expert The Department's Strategic and Business Support Team provides a range of services across areas such as communications, digital systems, emergency management, policy and project support, and human resources and administration. As a Senior Advisor - Communications and Engagement, you will work closely with the...

  • Customer Support Advisor

    6 days ago

    Hobart, Tasmania, Australia Tpg Telecom Full time

    Role Purpose & EnvironmentAs a Customer Service Advisor in our Social Media Team, you will act as the voice of our brands across different social media channels.You will be responsible for driving brand advocacy through every interaction with customers and prospects.Every post, tweet (or x), or comment will be different, and you'll have the communication...

  • Customer Support Advisor

    4 weeks ago

    Hobart, Tasmania, Australia TPG Telecom Full time

    Role Purpose & EnvironmentAs a Customer Service Advisor in our Social Media Team, you will act as the voice of our brands across different social media channels.You will be responsible for driving brand advocacy through every interaction with customers and prospects. Every post, tweet (or x), or comment will be different, and you'll have the communication...

  • Customer Support Advisor

    3 weeks ago

    Hobart, Tasmania, Australia TPG Telecom Full time

    Role Purpose & EnvironmentAs a Customer Service Advisor in our Social Media Team, you will act as the voice of our brands across different social media channels.You will be responsible for driving brand advocacy through every interaction with customers and prospects. Every post, tweet (or x), or comment will be different, and you'll have the communication...