Social Media Customer Support Specialist
2 days ago
As a customer service ambassador, you will be the voice of our brands across various social media channels. Your primary goal is to drive brand advocacy through every interaction with customers and prospects.
Key Responsibilities:- Provide top-notch support for a wide range of customer inquiries and issues on our social media platforms.
- Evaluate potential brand risks and escalate them promptly.
- Maintain a unified tone in all interactions, posting engaging content across multiple social media channels including Facebook, Twitter, and Instagram.
- Develop innovative solutions that cater to individual customer needs.
- Identify trending complaints and assist in finding resolutions to complex issues.
- Exceptional written and verbal communication skills are essential.
- You should be an excellent team player who thrives in a collaborative environment.
- A passion for social media and understanding its dynamics is necessary.
- Confidently manage multiple tasks on your computer.
- Customer satisfaction is paramount.
We are a dynamic organization that offers exciting opportunities for growth and development. We invite you to bring your expertise and enthusiasm to our team.
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