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Customer Service Manager

2 months ago

Pinkenba, Queensland, Australia dnata catering Full time
About the Role

We are seeking a highly skilled Customer Service Manager to join our team at dnata catering, Australia's largest and most admired inflight catering and retail partner. As a key member of our operations team, you will be responsible for ensuring exceptional customer service and support to our airline clients.

Key Responsibilities
  • Establish and maintain strong relationships with internal and external customers, ensuring seamless communication and collaboration.
  • Provide expert advice and guidance on customer service, logistical, and customs information to client airlines.
  • Develop and implement effective communication service standards, ensuring high-quality customer service and productivity.
  • Conduct regular audits and quality controls to ensure compliance with company standards and regulations.
  • Identify areas for improvement and implement strategies to enhance customer service quality and efficiency.
Requirements
  • Proven experience in a client management role, with a strong understanding of the aviation industry.
  • Excellent written and verbal communication skills, with the ability to build strong relationships with diverse stakeholders.
  • Strong problem-solving skills, with the ability to handle challenging situations with tact and diplomacy.
  • Ability to work in a fast-paced environment, with a focus on delivering high-quality results under pressure.
  • Sound knowledge of the airline catering industry, with a strong understanding of food safety and quality control.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career development and progression within a dynamic and growing company.
  • A collaborative and supportive work environment, with a focus on teamwork and excellence.
  • Access to training and development programs, to enhance your skills and knowledge.