Customer Service Representative
3 weeks ago
We are seeking a highly skilled and motivated Customer Service Officer to join our Supply Chain & Logistics team at Pinkenba. This is a permanent, full-time role within the National Customer Service Team for our bulk products.
As a Customer Service Officer, you will be the first point of contact for our customers, providing exceptional service and support through phone and email interactions. Your primary focus will include all order processing and related customer service activities, ensuring a seamless high standard of service to our customers.
Key responsibilities will include:
- Investigating, resolving, and responding to customer queries in a timely manner
- Providing proactive communication regarding deliveries and transportation issues
- Liaising with other key areas of Cement Australia to ensure a high standard of service
- Supporting other business areas with queries regarding product availability and invoicing
The ideal candidate will have previous experience in a phone and email-based customer service role, with excellent communication and negotiation skills. You will be able to maintain and develop customer relationships, and have a strong eye for detail, even in a high-volume order processing environment.
About UsCement Australia is a leading supplier of cementitious products and services, with a diverse business portfolio that includes heavy industrial manufacturing operations, coal and limestone mines, bulk distribution transport fleet, rail and shipping interactions, and hazardous waste treatment and alternative fuel production.
We offer our employees a close-knit and collaborative team environment, with opportunities for career growth and development. Our vision is to create a safe, healthy, productive, and sustainable business, and we are looking for like-minded professionals who align with our company values.
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