Customer Service Representative

3 weeks ago


Pinkenba, Queensland, Australia Cement Australia Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Officer to join our Supply Chain & Logistics team at Pinkenba. This is a permanent, full-time role within the National Customer Service Team for our bulk products.

As a Customer Service Officer, you will be the first point of contact for our customers, providing exceptional service and support through phone and email interactions. Your primary focus will include all order processing and related customer service activities, ensuring a seamless high standard of service to our customers.

Key responsibilities will include:

  • Investigating, resolving, and responding to customer queries in a timely manner
  • Providing proactive communication regarding deliveries and transportation issues
  • Liaising with other key areas of Cement Australia to ensure a high standard of service
  • Supporting other business areas with queries regarding product availability and invoicing

The ideal candidate will have previous experience in a phone and email-based customer service role, with excellent communication and negotiation skills. You will be able to maintain and develop customer relationships, and have a strong eye for detail, even in a high-volume order processing environment.

About Us

Cement Australia is a leading supplier of cementitious products and services, with a diverse business portfolio that includes heavy industrial manufacturing operations, coal and limestone mines, bulk distribution transport fleet, rail and shipping interactions, and hazardous waste treatment and alternative fuel production.

We offer our employees a close-knit and collaborative team environment, with opportunities for career growth and development. Our vision is to create a safe, healthy, productive, and sustainable business, and we are looking for like-minded professionals who align with our company values.



  • Pinkenba, Queensland, Australia Scania Australia Full time

    Role OverviewWe are seeking a skilled Customer Service Representative to join our dynamic team at Scania Australia. As the face of our company, you will be the first point of contact for our customers, providing exceptional service and support throughout their Scania experience.Key ResponsibilitiesYou will be responsible for developing strong customer...


  • Pinkenba, Queensland, Australia Scania Australia Full time

    Role OverviewWe are seeking a skilled Customer Service Representative to join our dynamic team at Scania Australia. As a key member of our Customer Service Team, you will be responsible for developing strong customer relationships and ensuring their needs and expectations are met throughout their Scania experience.Key ResponsibilitiesYou will be the first...


  • Pinkenba, Queensland, Australia Cement Australia Full time

    We are seeking a highly skilled Customer Service Representative to join our Supply Chain & Logistics team at Pinkenba. This is a permanent, full-time role within the National Customer Service Team for our bulk products.In this role, you will be the first point of contact for our customers, handling orders, queries, and account activity. Your days will be...


  • Pinkenba, Queensland, Australia DSV Full time

    About the Role:DSV Air & Sea is seeking a skilled Customer Service Specialist to join our Brisbane team. As a key member of our logistics supply chain, you will be responsible for providing exceptional customer service, resolving issues, and ensuring timely and accurate resolution of customer enquiries and complaints.Your Key Responsibilities:Establish...


  • Pinkenba, Queensland, Australia DSV Full time

    About the Role:DSV Air & Sea is seeking a skilled Customer Service Specialist to join our Brisbane team. As a key member of our logistics supply chain, you will be responsible for providing exceptional customer service, resolving issues, and ensuring timely and accurate resolution of customer enquiries and complaints.Your Key Responsibilities:Establish...


  • Pinkenba, Queensland, Australia Cement Australia Full time

    We are seeking a highly skilled Customer Service Officer to join our Supply Chain & Logistics team at Pinkenba. This is a permanent, full-time role within the National Customer Service Team for our bulk products.As a Customer Service Officer, you will be the first point of contact for our customers, handling queries and providing exceptional service. Your...


  • Pinkenba, Queensland, Australia Cement Australia Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Officer to join our Supply Chain & Logistics team at Pinkenba. This is a permanent, full-time role within the National Customer Service Team for our bulk products.In this role, you will be the primary point of contact for our customers, providing exceptional service and...


  • Pinkenba, Queensland, Australia Cement Australia Full time

    About the Role:Cement Australia is seeking a highly skilled Customer Service Officer to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers via phone and email.Your Key Responsibilities:Process customer orders and resolve any issues in a timely and...


  • Pinkenba, Queensland, Australia Hanson Full time

    About the RoleWe are seeking a reliable and conscientious Customer Service Agent to join our friendly Customer Service Centre team located in Brisbane. As a key member of our team, you will be responsible for delivering a high level of customer service and ensuring that our customers have a remarkable experience.Key ResponsibilitiesHandle a range of inbound...


  • Pinkenba, Queensland, Australia Cement Australia Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Officer to join our Supply Chain & Logistics team at Pinkenba. This is a permanent, full-time role within the National Customer Service Team for our bulk products.In this role, you will be the primary point of contact for our customers, providing exceptional service and...


  • Pinkenba, Queensland, Australia Cement Australia Full time

    About the Role:Cement Australia is seeking a highly skilled Customer Service Officer to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via phone and email.About You:You have previous experience in a customer service role, with a strong focus on order processing and...


  • Pinkenba, Queensland, Australia Cement Australia Full time

    About the Role:Cement Australia is seeking a skilled Customer Service Officer to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via phone and email. Your primary focus will include all order processing and related customer service activities.About You:You have previous...


  • Pinkenba, Queensland, Australia Cement Australia Full time

    About the Role:The ideal candidate will have a strong background in customer service, with excellent communication and problem-solving skills. The role involves providing exceptional service to customers, resolving queries in a timely manner, and maintaining a high level of customer satisfaction.Key Responsibilities:Process customer orders and resolve any...


  • Pinkenba, Queensland, Australia Sika AG Full time

    About the RoleSika Australia Pty Ltd is a leading manufacturer of construction chemicals, servicing various industries across Australia.We are a global organization with subsidiaries in over 100 countries, manufacturing in over 400 factories with a diverse team across Australia.Key ResponsibilitiesRespond to customer inquiries regarding product information,...


  • Pinkenba, Queensland, Australia Sika Full time

    Key ResponsibilitiesRespond to customer inquiries and resolve issues related to product information, delivery times, quotes, and other general enquiries.Maintain internal email mailbox and process customer communications.Enter orders on SAP and process invoices and credits.Provide assistance to Sales and Logistics teams.Liaise with freight providers for...


  • Pinkenba, Queensland, Australia Cement Australia Full time

    About the role: Your primary focus will be on delivering exceptional customer service and ensuring seamless order processing. Investigate, resolve and respond to customer queries in a timely mannerProvide proactive communication regarding deliveries and transportation issuesSupport other business areas with queries regarding product availability and...


  • Pinkenba, Queensland, Australia Scania Australia Full time

    Role OverviewAs a key member of our dynamic Customer Service Team, you will play a vital role in developing strong customer relationships and ensuring their needs and expectations are met throughout their Scania experience.Key ResponsibilitiesYou will be the first point of contact for our customers, welcoming them and guiding them through the service process...


  • Pinkenba, Queensland, Australia dnata Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Passenger Service Representative. As a key member of our airport operations team, you will be responsible for delivering exceptional customer service to our airline partners and their passengers.Key Responsibilities:Provide timely and efficient check-in...


  • Pinkenba, Queensland, Australia DSV Full time

    About the Role:DSV Air & Sea is seeking a skilled Customer Service Specialist to join our team in Brisbane. As a key member of our logistics supply chain, you will be responsible for liaising with customers and service providers to provide information and problem-solving support.Your Key Responsibilities:Establish strong customer relationships and provide...


  • Pinkenba, Queensland, Australia DSV Full time

    About the Role:DSV Air & Sea is seeking a skilled Customer Service Specialist to join our Brisbane team. As a key member of our logistics supply chain, you will be responsible for providing exceptional customer service and support to internal and external customers.Your Key Responsibilities:Establish strong relationships with customers to ensure timely and...