Customer Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Customer Service Officer to join our Supply Chain & Logistics team at Pinkenba. This is a permanent, full-time role within the National Customer Service Team for our bulk products.
In this role, you will be the primary point of contact for our customers, providing exceptional service and support through phone and email interactions. Your days will be busy as you help customers place orders, resolve queries, and provide information on their account activity. You will also be responsible for liaising with other key areas of Cement Australia to ensure seamless service delivery.
Key Responsibilities:
- Process and manage customer orders and queries in a timely and efficient manner
- Liaise with internal stakeholders to resolve customer issues and provide proactive communication regarding deliveries and transportation
- Support other business areas with queries regarding product availability and invoicing
- Provide exceptional customer service and support through phone and email interactions
About You:
- You have previous experience in a phone and email-based customer service role
- You thrive in a high-volume order processing environment and can maintain resilience
- You have excellent communication and negotiation skills
- You are able to learn and pick up new things quickly and easily
- You are proficient in Microsoft Office suite and SAP
Why Work for Cement Australia?
- We offer an attractive salary package and a supportive work environment
- We have a great team culture, with a diverse and collaborative team
- We provide opportunities for career growth and development
- We offer a range of benefits, including free onsite parking
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