Customer Service Professional
1 week ago
Be a Part of Our Friendly Team
We are seeking a skilled individual to support our customers' needs through excellent relationship skills. This role is ideal for those with experience in the vehicle/transport industry.
Key ResponsibilitiesLife at Scania Australia
Our purpose is to drive the shift towards a sustainable transport system. At Scania Australia, our people are our most valuable strength. Being part of our team offers employees an exciting future in an environment that is steered by our core values: Customer First, Respect for the Individual, Elimination of Waste, Determination, Team Spirit, and Integrity.
What You Will Do
You will integrate as a key member of our dynamic customer service team, developing strong customer relationships to ensure their needs and expectations are achieved throughout their Scania Australia experience. As the face of Scania Australia, you will be the first point of contact, welcoming customers (face-to-face, phone, or email). Through excellent communication, you will set expectations, guiding and updating customers through the service process.
Who You Are
- Excellent communication and interpersonal skills to drive positive business outcomes.
- Strong verbal and written communication skills, along with good computer skills.
- Effective problem-solving, negotiating, and influencing skills.
- Strong abilities in time management, organisation, and administration.
- Ability to think on your feet and show initiative.
- Previous experience in a similar role in the automotive industry (preferred).
What We Can Offer You
- A dynamic and inclusive work culture - be part of a great team environment.
- Flexible work options available.
- Paid parental leave.
- A company that is enjoying record growth.
- A dynamic and inclusive work culture - be part of a great team environment.
- Corporate benefits programme, salary packaging, novated leasing.
- Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification, and sustainability.
To Be Part of Our Team
If you want to be more than a number and have a real voice, join us and start an exciting career in an international company. Submit your CV to apply for this role.
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