Customer Service Liaison

2 weeks ago


Pinkenba, Queensland, Australia DSV Full time

About the Role:

DSV Air & Sea is seeking a skilled Customer Service Specialist to join our Brisbane team. As a key member of our logistics supply chain, you will be responsible for providing exceptional customer service and support to internal and external customers.

Your Key Responsibilities:

  • Establish strong relationships with customers to ensure timely and accurate resolution of their enquiries and complaints.
  • Provide customers with service information and quotations, and source rates to meet their needs.
  • Identify, research, and resolve customer issues effectively, and follow up on customer inquiries in a timely manner.
  • Enter data into CW1 and produce reports as required, and ensure all customer details are maintained and kept up to date.
  • Make bookings through Order Manager - CW1, and ensure all quotations are created in CW1 and client rates are managed for autorating.

About You:

  • You will have experience in a customer service role within the relevant industry, and preferably experience using CargoWise One.

Why DSV?

At DSV, we value our employees and offer a supportive and collaborative work environment. If you are passionate about delivering exceptional customer service and are looking for a new challenge, we encourage you to apply for this exciting opportunity.



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