Customer Experience Coordinator
1 month ago
About Anglicare Sydney:
We are a leading and highly regarded community organisation in Australia, committed to seeing Jesus Christ honoured, lives enriched, and communities strengthened.
Our vision is achieved by attracting capable and mission-aligned individuals to join our team. For over 160 years, we have served people in need, providing care to older individuals and services to the vulnerable.
A key aspect of our approach is recruiting skilled professionals like you to make a meaningful difference in the lives of those we serve.
This role offers a unique opportunity to work part-time as a Customer Response Consultant in our Customer Contact Centre, contributing to the delivery of high-quality customer experiences.
The position involves conducting outbound calls, recording customer feedback, and collecting HR data. You will be responsible for ensuring that all administration processes are managed effectively and efficiently.
To succeed in this role, you will require excellent communication skills, both written and verbal. Empathy, compassion, and a high regard for integrity and confidentiality are essential qualities for this position.
Key Responsibilities:
- Implement, monitor, and improve administrative processes where required.
- Project a professional image through respectful interaction with external stakeholders and team members.
- Record information accurately and complete related administration tasks.
Education and Experience Requirements:
- Certificate IV in Business Administration or similar qualification.
- Minimum 2 years of experience in administration or a customer contact centre environment.
- Strong communication and interpersonal skills.
- Ability to maintain confidentiality and handle sensitive information.
Why Choose This Opportunity?
As a valued member of our team, you can expect a warm, friendly, and dynamic work environment. This role offers flexibility and the chance to contribute to a leading aged care and community services provider.
Anglicare Sydney is proud to offer competitive salaries and benefits to attract top talent. Based on your skills and experience, you can expect a salary range of approximately $55,000 to $65,000 per annum, depending on your qualifications and location.
Please note that our head office is currently located at Norwest, and we are relocating to Macquarie Park in the future.
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